Not happy that Suzuki have also gone down the same path as other mainstream brands such as Toyota, Nissan, Volkswagen etc, and invading owner privacy.
Was enquiring about the new shape swift 2024/2025 model (UK/EU). Spoke to the sales team.
The car basically has a permanent (gps) tracker and data communication module that sends all the drivers data to the cloud.
It also has an ecall system (that contacts the emergency services in the event of a crash/accident). The ecall system has a built in permanent sim card along with a self contained battery that lasts 3 years, and it can also use the 12v battery to recharge itself. The ecall has a speaker and 2 way communication, and it sends your gps location details, along with your vehicle details to the emergency services.
The data communication module helps apps like suzuki connect provide telemetry to the owner, and allow remote access to some vehicle features, however this telemetry data is also shared with third parties and stored on the cloud.
There is a front driver facing camera built into the infotainment display that constantly monitors the driver and will make them aware if they become distracted or doze off. The camera also takes pictures which are stored on the cloud.
The voice recognition system cannot be deactivated, and constantly "listens" for prompts. This data is also shared and sent to the "cloud".
A person can opt out of using suzuki connect, but the telemetry data is constantly recorded and stored on suzuki servers.
The permanent gps tracker is always activated, and logs the vehicles coordinates and precise gps location data, as well as taking images of the external surrounding area using the external on board cameras.
Please note - all this data is shared with suzuki and third parties, and can also easily be shared with insurance providers (for driving behaviour telemetry) and any type of law enforcement.
This is all essentially a privacy nightmare and a complete violation of privacy - but suzuki (and the sales team that I've spoken to), claim that it's all outlined in the owners manual, and a customer automatically agrees to the terms of service the moment the vehicle is purchased.
I don't feel comfortable knowing my car is listening to my conversations, recording images, and storing all of this data, along with other vehicle and driver telemetry, to the cloud, and it can be accessed and shared by third parties.
Screen shots from the owners manual (for reference):
Was enquiring about the new shape swift 2024/2025 model (UK/EU). Spoke to the sales team.
The car basically has a permanent (gps) tracker and data communication module that sends all the drivers data to the cloud.
It also has an ecall system (that contacts the emergency services in the event of a crash/accident). The ecall system has a built in permanent sim card along with a self contained battery that lasts 3 years, and it can also use the 12v battery to recharge itself. The ecall has a speaker and 2 way communication, and it sends your gps location details, along with your vehicle details to the emergency services.
The data communication module helps apps like suzuki connect provide telemetry to the owner, and allow remote access to some vehicle features, however this telemetry data is also shared with third parties and stored on the cloud.
There is a front driver facing camera built into the infotainment display that constantly monitors the driver and will make them aware if they become distracted or doze off. The camera also takes pictures which are stored on the cloud.
The voice recognition system cannot be deactivated, and constantly "listens" for prompts. This data is also shared and sent to the "cloud".
A person can opt out of using suzuki connect, but the telemetry data is constantly recorded and stored on suzuki servers.
The permanent gps tracker is always activated, and logs the vehicles coordinates and precise gps location data, as well as taking images of the external surrounding area using the external on board cameras.
Please note - all this data is shared with suzuki and third parties, and can also easily be shared with insurance providers (for driving behaviour telemetry) and any type of law enforcement.
This is all essentially a privacy nightmare and a complete violation of privacy - but suzuki (and the sales team that I've spoken to), claim that it's all outlined in the owners manual, and a customer automatically agrees to the terms of service the moment the vehicle is purchased.
I don't feel comfortable knowing my car is listening to my conversations, recording images, and storing all of this data, along with other vehicle and driver telemetry, to the cloud, and it can be accessed and shared by third parties.
Screen shots from the owners manual (for reference):