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How to update maps in 2016 Vitara

87K views 54 replies 33 participants last post by  Hertssjc  
#1 ·
Hi,
I have a 2016 Vitara (1.6D, 4WD).
It has GPS built in to the Bosch entertainment centre and the SD card says it uses HERE maps
But even though I bought it new last month, the maps are dated 2014
Does anyone know how to update the HERE maps?
Any searching I do takes me to the Garmin site, so I guess that other models must use the Garmin maps.
The manual just says refer to the Suzuki site, but I can't find anything there.
The HERE web site seems to be aimed at OEMs
 
#3 ·
Dealer in Ireland similarly unhelpful

Thanks, I found my dealer here to be also unable to help.
When selling the car, he said I could just download new maps, but now that I want an update he says that what Suzuki told him was wrong and I have to wait until they make updates available.
 
#9 ·
Suzuki dealership know next to nothing about how to get these maps for the Vitara 2016. I've called a couple and am always advised they will call me back and never do.

Does anyone actually have the SD card? I'm willing to work with you directly to get a copy, hell I'm even willing to pay for it at this point. Shoot me a message on here.

I don't know why it's so hard to find this SD card. Suzuki has fallen short on this front.
 
#15 ·
Hey all,
My first post on here and already with a question - does anyone have the image of 2015 map data?
I own a 2016 Baleno SZ5 which I bought new, it has the SD card with 2014 maps (how ridiculous this is, to put a 2-year old useless map on a new car!), and I have seen the SD cards on sale on e-bay for around £55 but there is no way I am paying this amount of money for maps that are not only 2 years old, but according to many people crap as well! Still they must be better than the 2014 version?
Can anyone, who has 2015 version make a clone image and link it here?
Those HERE maps are useless to me currently!
 
#17 ·
Thanks graham04 for yor reply.
Sorry that my initial post is a bit ranty, but... here is my second post, no less rant than the previous one.

Yes I agree, Suzuki customer "don't" care is also strange, it's like no-one in Suzuki knows their maps were changed from Garmin to Here. Not only them, I've contacted three dealerships (including the one where I bought the car) and they all assumed it was Garmin, and were very surprised to find it is not... also looking at the forums it would seem this is quite common across Europe.
I am now thinking of eventually replacing the software altogether, with Android being the preferred option. I've read somewhere (I believe it was this forum, but I was unable to find this information again) that this is possible. If I happen to brick it, then I'm just gonna but a 3rd party replacement head unit (which would still cost around the same as one time map update, and is a better option!).

My only thought is, maybe if enough people complain to them, they will eventually do something about it - either force Here to provide a decent update for free (after all, giving 2014 maps in a 2016 car when there were already updates available is, in my opinion, nothing more than a scam), or maybe replace the head unit with something, that's actually usable.

Still, I have to say the Baleno itself with the boosterjet engine is an excellent car and fits exactly what I need and what I expect of a car, and I am overall very happy with it and cannot find a single bad point except the SLDA. If not this then this car would be perfect, well maybe could use a heated steering wheel ;)
 
#18 ·
Suzuki/Bosch SatNav

I am about to buy a second hand Vitara. I checked with Suzuki who told me that the Suzuki dealer will update the satnav for free every service and that a fully updated map will cost £290.00. I am a fan of TomTom which is installed in my current Mazda, which includes the very useful 'Live Traffic', which Bosch does not.

The only way round this problem is to buy a standalone TomTom for just over £100.00 with map, Live Traffic and Speed cameras updates for 'life.
 
#19 ·
Hi just got a letter last week 15/09/2017 from Suzuki uk about vitara sat nav maps update.
Just released 2017 (bosch) maps and guess what Suzuki want £250 from me to buy them. Suzuki you are taking the Mick! No way and no how will I pay you ever for your new maps. And guess what my next new car won't be a Suzuki ! Please feel free to tell Suzuki what you think !
 
#21 ·
hi I'm new on here but I've bought a Suzuki vitara 2017 and I've heard that there are updates for the vitara I bought mine this year 2017 and the mapping system has 2015 maps on it I looked on line and there was a link that if you bought the car the same year that the map update would be free that is if the car company had here map care and it was free for the first year all the car company's come up but one you know no Suzuki listed there so why not they should be giving people who spend a lot of money on these cars for what to pay out more for maps I'm going to complain to them and see what they say hope to have some good news to come back with cheers all
 
#23 ·
I've had this problem too. I spent ages trying to update my satnav maps via Garmin, only to find that , contrary to what the User Manual says, my Vitara has a Bosch satnav, and Suzuki said Bosch had given no indication about when updates would be available. They didn't say how much they would cost either!
 
#26 ·
I contacted Suzuki via their web site about the mapping and received a very comprehensive answer which is copied below:-

Q1) Which Countries are covered by the installed maps?

I have attached an image, outlining the European Map-coverage.

(This covers all of mainland Europe up to the Russian Border)

Q2) It has an automatic congestion/accident re-routing system but no details are given in the manual. Is this a subscription service or is it free?

I can confirm that the traffic re-routing feature is free of charge and comes pre-installed on the unit.

Q3) Your web site does not list any maps for the UK, so when are updates issued?

Having liaised with the Technical Department with regards to your correspondence I have been advised that the map updates for the infotainment system come directly from Bosch, they are then passed on to our Authorised Dealer Network so that they can update our customers vehicles. Unfortunately at this time there are no new updates available.

The complimentary updates provided by Suzuki are in relation to the software for the unit, not the maps. If a software update is applicable at time of service, as part of your service this will be updated.

When the unit was initially installed it would have had the most up to date maps at the time. We have received no new map updates from Bosch since your vehicle was first supplied to you; it therefore has the most up to date maps available at this time. Unfortunately I cannot confirm when the next update is due for release.
 
#28 ·
Suzuki/Bosch Maps Rip Off

Hi, Thank you for contacting Suzuki,and getting the most recent information on map update pricing.
It beggers belief that such an outrageous charge is asked, for a map upgrade! £260 00 + VAT!
My 2015 Vitara is fitted with 2014 Bosch maps, but there is no way, i will pay this price for an upgrade. Come on Suzuki, we ask you to to put pressure on Bosch, to market reasonable, priced upgrades.
Perhaps buying Suzuki, was not such a good idea.