[mallew359]

Hi,
I have a 2016 Vitara (1.6D, 4WD).
It has GPS built in to the Bosch entertainment centre and the SD card says it uses HERE maps
But even though I bought it new last month, the maps are dated 2014
Does anyone know how to update the HERE maps?
Any searching I do takes me to the Garmin site, so I guess that other models must use the Garmin maps.
The manual just says refer to the Suzuki site, but I can't find anything there.
The HERE web site seems to be aimed at OEMs

hi I'm new on here but I've bought a Suzuki vitara 2017 and I've heard that there are updates for the vitara I bought mine this year 2017 and the mapping system has 2015 maps on it I looked on line and there was a link that if you bought the car the same year that the map update would be free that is if the car company had here map care and it was free for the first year all the car company's come up but one you know no Suzuki listed there so why not they should be giving people who spend a lot of money on these cars for what to pay out more for maps I'm going to complain to them and see what they say hope to have some good news to come back with cheers all

 

[sspearl]

Try this link
Update your GPS with New Maps - HERE Maps (NAVTEQ)

Only has 2015 Updates for Australia

This link now has 2017 maps for AUstralia at $159.
I will wait for EBay to get them as they have Maps for EU.
I have emailed a couple of the EBay sellers but no luck yet

 

[tom_s43]

I've had this problem too. I spent ages trying to update my satnav maps via Garmin, only to find that , contrary to what the User Manual says, my Vitara has a Bosch satnav, and Suzuki said Bosch had given no indication about when updates would be available. They didn't say how much they would cost either!

 

[sspearl]

Hi Tom s45 you can get maps for Europe now on Eday

 

[sspearl]

Link no longer works

Try this link https://here.navigation.com/apac/

 

[HowardB]

I contacted Suzuki via their web site about the mapping and received a very comprehensive answer which is copied below:-

Q1) Which Countries are covered by the installed maps?

I have attached an image, outlining the European Map-coverage.

(This covers all of mainland Europe up to the Russian Border)

Q2) It has an automatic congestion/accident re-routing system but no details are given in the manual. Is this a subscription service or is it free?

I can confirm that the traffic re-routing feature is free of charge and comes pre-installed on the unit.

Q3) Your web site does not list any maps for the UK, so when are updates issued?

Having liaised with the Technical Department with regards to your correspondence I have been advised that the map updates for the infotainment system come directly from Bosch, they are then passed on to our Authorised Dealer Network so that they can update our customers vehicles. Unfortunately at this time there are no new updates available.

The complimentary updates provided by Suzuki are in relation to the software for the unit, not the maps. If a software update is applicable at time of service, as part of your service this will be updated.

When the unit was initially installed it would have had the most up to date maps at the time. We have received no new map updates from Bosch since your vehicle was first supplied to you; it therefore has the most up to date maps available at this time. Unfortunately I cannot confirm when the next update is due for release.

 

[harrybirch]

vitara map update

Hi every one, I'm new on here, I have the 2017 vitara auto, I just called the parts dept for Suzuki and asked them about the update for the bosch infotainment system and its on back order and when available will cost £262.00 + vat, I nearly fell about laughing. What a stupid price.

 

[tomberthill]

Suzuki/Bosch Maps Rip Off

Hi, Thank you for contacting Suzuki,and getting the most recent information on map update pricing.
It beggers belief that such an outrageous charge is asked, for a map upgrade! £260 00 + VAT!
My 2015 Vitara is fitted with 2014 Bosch maps, but there is no way, i will pay this price for an upgrade. Come on Suzuki, we ask you to to put pressure on Bosch, to market reasonable, priced upgrades.
Perhaps buying Suzuki, was not such a good idea.

 

[John777]

Suzuki ruining their reputation with this Satnav and underhand charges

Hi folks, somewhere along the line Suzuki is being screwed by IT companies and is passing that on to the customer with punitive charges. £250.00+ for a map update? Do me a favour. Those were initial leading pay-thru-the nose charges ten years ago when Satnavs were new. (I remember paying nearly 2,000 for a mobile phone the size of a brick that you can get the equivalent functions now for £15.00!) The bods at Suzuki obviously don't know you can get world-wide map updates FREE from openstreetmap! The ambiguity in all this is hiding the extra cost. Local Suzukie dealers (at least here in the U.K.) are woefully undertrained on the IT stuff. They invariably will lie to the customer to cover this up which adds a further ambiguity to all enquiries. It is appalling service. Obviously Suzuki has farmed out its IT to other firms, doesn't control their own fate and is being blackmailed by them both on map updates and software changes. As usual the customer has to pay.

I just did a 4,000 mile round trip in four weeks from York to Malaga in Spain and back using Mapfactor navigation system app which is FREE on any smartphone and which incorporates Openstreetmap maps. It let me down about four or five times on new roads otherwise was absolutely accurate and trusworthy. I hasten to add that this wasn't in my Suzuki but my other car, a camper. There are other free navigation apps on google playstore and i've tried most of them. Mapfactor comes out best for me on all points save that there is no live-streaming advanced notice of traffic or accident blocks. It does have FREE speed camera notification which is almost impossible to add to the Suzuki Satnav for some reason. Suzuki REALLY need to sort this problem out to get customer loyalty back. How stupid are the marketing and sales people at Suzuki? Every time a buyer gets in their new car and puts in a destination they are reminded almost every day they are being conned and cheated by Suzuki on their Satnav with expensive out of date maps which are obtainable free elsewhere. It's like a reverse advert. "Good morning customer, oh, and don't forget, you've got to worry about your satnav being out of date!" It's guaranteed to create suspicion, lose them customers and reduce follow-on sales. They worry about how many cup-holders are necessary to keep drivers happy and then do this. Absolutely stupid. My advice is to complain loudlyto Suzuki until they get the message and use a smartphone app instead because the existing head unit just isn't worth the bother.

 

[nassos]

Hi,
I have a 2016 Vitara (1.6D, 4WD).
It has GPS built in to the Bosch entertainment centre and the SD card says it uses HERE maps
But even though I bought it new last month, the maps are dated 2014
Does anyone know how to update the HERE maps?
Any searching I do takes me to the Garmin site, so I guess that other models must use the Garmin maps.
The manual just says refer to the Suzuki site, but I can't find anything there.
The HERE web site seems to be aimed at OEMs

hi go to GARMIN SUZUKI SITE and will tell you how to do it ,you need a NEW 32 GB SD CARD ,and the map's are updated once a year for &70 .a new car has all ways old maps

 

[frupi]

Bosch unit not Garmin

I've just in the last week bought a pre-owned 2016 SZ-T and it came with a 'Here' maps SD Nav card. Bottom line is, it is dated 2015 and is clearly out of date. I'm not sure which Vitara's are fitted with the Garmin system, but if you are, then you're probably in a better postition for updating your maps. I sent 'Here' maps an email and despite the promise of a response within 48 hours, I've heard nothing back from them four days later. In fact, when I tried to access the purchase area of the site, it wouldn't let me in, so I didn't get anywhere with it.
I've trawled the famous auction website and many of the SD cards being flogged there are errr, very cheap . Fact is, whilst the Infotainment system is good, a genuine 'Here' replacement map will most likely be too expensive for me to bother purchasing. I have a TomTom with free lifetime map updates which I'm going to continue using because it is up to date and has live traffic and camera info.

 

[2013GV]

I gave up in the inbuilt NAV on car head units years ago as the update costs are ridiculous and stupid, use google maps on your phone or go buy an aftermarket unit with lifetime free maps for less than the cost of one in car update map.

My new replacement head unit has android fitted and i just use google maps on it and cache the maps for the area i'm travelling in. It has Wi-fi and i set it to log onto free wifi sites while travelling to update maps and itself in the progress.

 

[frupi]

I thought I would give Here maps another try and sent them another email. That was two days ago and despite their automated response claiming they will respond within 48 hour's, once again, no follow up. I'll just stick with TomTom, free lifetime maps and live traffic. I just find it a bit of a shame that 'in car' nav support appears non existent on such a new model.

 

[2013GV]

I thought I would give Here maps another try and sent them another email. That was two days ago and despite their automated response claiming they will respond within 48 hour's, once again, no follow up. I'll just stick with TomTom, free lifetime maps and live traffic. I just find it a bit of a shame that 'in car' nav support appears non existent on such a new model.

its the same for any in car nav, support is crap, and expensive. Decent android head unit, google maps on the phone and away you go, or a stick on unit like you have with lifetime free maps. Way easier, which is why i dumped the Garmin unit out of my GV, cost of 2 map updates and I bought the tablet based unit i have now, and its got decent nav built in.

 

[frupi]

Not being one to give up easily, I eventually managed to contact Here Maps using their online chat service. I provided them with my vehicle details and they responded by telling me that there are currently no updated products available for my vehicle and that I should contact my dealer direct. This clearly explains why when I attempted to use the Here Maps website, it wouldn't let me past a certain point, so no option to view/purchase a new Nav card etc. I would love to know what year Nav SD cards are currently being shipped with brand new Vitara's if a replacement updated map is unavailable for my own car. Just to reiterate the point, our Nav SD card is from 2015. In the past 3 years, there have since been significant road changes to the motorway system here in the UK which are not reflected on our in car mapping, unlike our TomTom which had a new map update just a few weeks back.

Needless to say, I'll just stick with the TomTom we have for navigation. I currently have free UK/European lifetime maps for the life of the unit that we have, it also has live traffic information which works very well. It's just a massive shame that some in car manufacturer installed Sat Navs just don't get any further support other than the initial installed product.

 

[sspearl]

Hi frupi
Have a look on Ebay I have seen EU maps for sale on there at around $50.
In Australia the latest maps are 2017.

 

[loops]

I have a 2017 UK model and mine came with a 2017 map SD card :mellow:

 

[sspearl]

Try this forum Log in
Join up and have a look, there is a lot on there about this. I'm a member on there and found them very good

 

[sspearl]

Try this forum Log in
Join up and have a look, there is a lot on there about this. I'm a member on there and found them very good

 

[frupi]

Hi frupi
Have a look on Ebay I have seen EU maps for sale on there at around $50.
In Australia the latest maps are 2017.

Thanks for the tip, however the auction site was the first place I looked and no surprise, there are sellers advertising 2018 SD cards for the new Vitara. Trouble is, Here Maps have told me there are no updated SD cards for my year model, so that only leads me to summize one thing and I don't need to spell that out. I just got the impression anyway from the person on chat, that all they're interested in is directing me back to Suzuki, and I have absolutely no intention of paying I suspect, a ridiculous sum of money just to buy an updated SD card that will be out of date anyway within a few weeks or months.

As I say, I'll just stick with TomTom in future. The mapping on my TomTom unit is better than what came with the car and the maps are updated 4 times a year. Admittedly, I have to have the TomTom mount stuck on the screen, but at least I can position the TomTom where I can actually see it, right in front of my line of vision, rather than having to take my eyes off the road to look at the built in media screen.

Thank you anyway for the link.