Suzuki Forums banner
41 - 60 of 83 Posts

· Registered
Joined
·
14,601 Posts
In case the special oil doesn't work Suzuki Technical will prepare a special running in additive otherwise known as sawdust.

My dealer recently referred my intermittent gearshift problem to Suzuki techs - their response was to "authorise" further investigation provided the customer agreed to pay. This is on a vehicle 12 months old!
How Suzuki achieve excellent customer service ratings is bewildering.

Good luck and persevere.
Damn your suzuki dealers and service sucks. Got a 2018 GV ( last of the 3G models sold here) that came in 6 months shy of the end if its extended 5 year powertrain factory warranty with a faulty abs unit, found during annual WOF check. Suzuki NZ are replacing it no questions asked.
 

· Registered
Joined
·
974 Posts
It's not all - "Damn your Suzuki dealers and service sucks"
Dealers are required to carry out warranty work as part of their franchise agreement. They don't profit from parts used - they simply get a handling allowance. Labour cost is reimbursed against a schedule of rates but paid at a significantly lower hourly rate than the dealers normal rate. The schedule gives some allowance for diagnosis but this isn't very generous. For straightforward job - such as the ABS unit - mentioned above - there's no issue. Problems arise when faults are difficult to diagnose. The dealer simply doesn't get compensated for spending excessive time on diagnostic work or "experimenting" to find a solution. In exceptional cases, the manufacture might give a special allowance. Bottom line is that dealers hate prolonged diagnosis and avoid at all costs. They will however implement a solution offered by the manufacturers technical department because they will be compensated for such work.
 

· Registered
2021 Vitara SZ-T Manual
Joined
·
80 Posts
I agree with the "The Ignis".
The dealer cannot be expected to spend their money and time without recompense.
The problem seems to be the failure of Suzuki UK technical to support the dealers with meaningful advice/solutions.
 

· Administrator
Joined
·
19,930 Posts
Unfortunately my experience with the dealers has been quite different - well documented issues on which Suzuki has issued TSBs with the relevant solutions and eighteen months later I've gotten NOWHERE.
 

· Registered
Joined
·
974 Posts
Unfortunately my experience with the dealers has been quite different - well documented issues on which Suzuki has issued TSBs with the relevant solutions and eighteen months later I've gotten NOWHERE.
Often, escalation of a problem to the dealer principal will help matters but if all else fails with the dealer / manufacturer in the UK, there are many steps that could be taken. I suspect that similar systems exist in other countries. If you reach stalemate with the dealer / manufacturer, the next step is a formal complaint to the Motor Ombudsman. Suzuki for one are bound by their decision. There are other possible actions including a claim through the County Court (eg Small Claims Court online) and High Court Bailiffs if a judgement isn't honoured. A threat to expose dealers / manufacturers on a consumer complaints programme is often enough to get some movement.

There is of course another side to a story and the devil is often in the detail. The fact that a TSB exists, for example, doesn't mean that the manufacturer is duty bound to offer the solution free of charge. Pointing to reports on forums etc doesn't cut it with manufacturers I'm afraid.
 

· Registered
16-2 Ignis sZ5 import
Joined
·
167 Posts
Oh FFS just changed from a Honda insight,no issues whatsoever,
I didn't even pick up my 2016 hybrid yet( tomorrow)
And I'm getting worried with the list of faults being reported here
( I'm a worrier sorry)
 

· Registered
Joined
·
14,601 Posts

· Administrator
Joined
·
19,930 Posts
It's more of an irritant than a problem, and equally irritating is being told, it's a five year warranty, we have plenty of time to fix it.
 

· Registered
Joined
·
63 Posts
Discussion Starter · #57 ·
Surprise surprise the magic oil didnt cure the noise and it came back with a vengeance today. Im going to book it in with a different dealer this time, hopefully they dont try to fob me off with more nonsense.
 

· Registered
16-2 Ignis sZ5 import
Joined
·
167 Posts
I'd be happier now refilling the gearbox with the specified oil.
Hope u get sorted,say it's down to the ppl you brought it to rather than a dodgy car,
My last 6 cars have been japanese, mostly imports and honesty can't fault them,
As long as service is done ( on time and personally I always change oils early)
I'd keep all paper work,jobs done,time,etc etc,
Get receipts for everything.
If it was me and my car was under warranty I'd change main dealer ASAP
You'd need to be v unlucky to get a lemon 🍋
Persevere but be patient also,
And fairy,most mechanics fiba decent job,
Problem with some main dealers is that work carries out under warranty is pushed back as long as possible
That's my take on it.
PS I only use mechanics with decent reviews,
Yes I love on a small country and it's easier to check up on persons past work etc etc
But with due diligence you'll find a reputable one
Save u a lot over time,as you'll build up a relationship with same.
 
41 - 60 of 83 Posts
Top