That's the one,part 9 on the bottom diagram. It's interesting that Suzuki are obviously aware of the weak link as they have re-designed it but told the dealer that they hadn't heard of this issue before.
To be fair to the dealer they did also fully inspect the gear box and replace any damaged parts, although it probably would have been quicker and easier to just swap out the gear box.
Im really not sure how they missed the noise I took the car in with,I described it to them,told them there were no other symptoms and told them exactly when the noise occurs. The car wasn't making any other dodgy noises so I am not really sure what the mechanic heard which lead to the gear box repair.
What Im worried about is some undiscovered damage causing problems further down the line,especially when the car is out of warranty.
What would you suggest?
Firstly I’d want the car attended to now, not in two weeks time otherwise there’s no urgency and you’ll spend your life returning the car to the dealer,. I’d also want Suzuki technical involved to ensure the job was monitored and expedited and there was enough technical backup to ensure a correct diagnosis and remedy. I would point out to Suzuki my dissatisfaction with the timescale of carrying out warranty work to date.
There’s not much you can do now about the gearbox and it’s fortuitous that you have 18 months or so warranty remaining in order to prove the integrity of the repair. To allay your fears regarding the repair rather than replacement of the gearbox, I would be asking Suzuki to agree to replacing the gearbox should further gearbox issues arise.
I don’t know what to make of the gearbox failure. I’ve never heard mention previously, there’s nothing in the maintenance manual or TB’s regarding the failure described and certainly no mention in the parts list regarding the bearing retainer being superseded. There’s no point asking Suzuki or dealers if the failure has occurred previously - you’ll get the standard response that this is the first time it’s happened.
You made the point initially that as well as noise there was a vibration being transmitted through the gearstick. Has this vibration now ceased?