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Ticking Noise

7210 Views 82 Replies 12 Participants Last post by  Garrydhu
Hi all,

My one year old,13,000 mile Ignis developed a noise this morning. It sounds similar to a playing card on a bicycle spoke,that kind of noise.

It only happens when my foot is off the accelerator,engaging/disengaging the clutch doesn't make a difference and it still happens if I shift into neutral.It doesnt happen when the engine is idling.
When the noise happens I can feel a slight matching vibration through the gear stick.

The frequency of the noise increases with road speed.

Ive checked under the bonnet and had a quick look under the car and nothing seems amis there but it definitely sounds/feels physical rather than mechanical although its odd that it goes away when I press the accelerator.

The dealer cant take a look at it until the 20th so I would like to figure it out myself if I can.

Does anyone have any ideas?
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It would be easy to write a huge list of potential issues from your description. Hearing the noise and testing the car allows a much quicker and accurate diagnosis. Also it’s much easier if an issue can be demonstrated at will -nothing worse than intermittent issues. If a good look around does reveal anything then it’s probably ok to use the car until the dealer investigates. If you’re at all concerned when using the car - call out your breakdown service
This is a 12 month old car under a Suzuki warranty. If the dealer reasonably suspected a gearbox issue then normal practice would be to fit a new gearbox after discussion with Suzuki Technical. It’s extremely unlikely that Suzuki would ask a dealer to strip a gearbox. They would simply check that the warranty conditions had been met and this is hardly likely to be an issue with a 12 month old car!! Suzuki would then evaluate the failure of the returned gearbox at their leisure. If there was a delay because of Xmas then a courtesy or hire car should be provided without question. l wouldn’t be at all happy with your dealer and would be taking issue with Suzuki Customer service direct. In the first instance it took 11+ days to examine the car and now they’ve come up with a cock and bull story about stripping a gearbox and left you without transport. Simply not good enough!
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It would be good to have details of the failure. However this is likely to be a straightforward gearbox swap without strip down of the faulty box so probably the last you’ll hear on the subject.
Just got my car back finally. She didn’t go into great detail but she said a fork in the gearbox snapped off 🤷🏻 They hadn’t heard of the issue before. They replaced a lot of the gearbox to fix it………..

Drove ten miles home and after the first few minutes I noticed a noise,a ticking noise. The problem is still there!!

Ive called the dealer and am waiting for a call back. Losing my patience a tiny bit.
Very disappointing! It’s unlikely that a selector fork had snapped. This would have caused a great deal of damage and it’s likely that gear selection issues would have ensued. I just don’t understand why Suzuki didn’t just fit an exchange gearbox. Gearbox strip down is a specialist job, very rarely carried out by a dealer. Personally I’d be very unhappy about a dealer dabbling in major repairs of a gearbox. It also seems, in this case, that the dealer has failed to identify the root cause of the issue.
What I don’t understand is how they didn’t notice the problem was still there during a test drive. It does get louder as the engine warms up but I was about to hear it after 5 minutes max.

Looks like I’m going to be without my car for a considerable while longer but at least it’s all being covered under warranty without any quibbles.

I may take it to another dealer this time,faith has been lost!
It may be worth talking to Suzuki Customer Services about your dissatisfaction. At least they can coordinate between your current and future dealer. Simply going to another dealer in this case may lead to blame issues. Personally I'd want Suzuki's area service manager to drive the car and oversee the repair and furthermore if this is a gearbox issue, to save time and potential further problems, I'd want an exchange gearbox fitted
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All sounds very fishy. You have the same ticking noise yet the dealer replaced a snapped gearbox selector fork which miraculously didn't cause extensive damage and gave you no issues regarding gear selection.
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Appears that the noise you first heard and is still present is a bit of an unknown pending further investigation. However the garage apparently heard a different noise which prompted them to strip the gearbox and they found a broken bearing retainer which had damaged other components. Yet the gearbox apparently performed normally! I presume the bearing retainer is item 9 on the gearbox casing drawing below. Personally I wouldn't want a dealer repair under warranty on a gearbox that had apparently been damaged by a lump of loose metal and indeed it would be more usual for an exchange gearbox to be fitted.

The biggest problem here is the dealer. You returned the car because they hadn't resolved the issue you complained about and instead of immediately continuing with the investigation and problem resolution, they've built in an additional 2+ weeks delay. On current form it will have taken the dealer the best part of 3 months to remedy a problem with the simplest of cars - it's just not acceptable.
Font Line Auto part Parallel Circle

Line Font Auto part Engineering Drawing
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That's the one,part 9 on the bottom diagram. It's interesting that Suzuki are obviously aware of the weak link as they have re-designed it but told the dealer that they hadn't heard of this issue before.

To be fair to the dealer they did also fully inspect the gear box and replace any damaged parts, although it probably would have been quicker and easier to just swap out the gear box.

Im really not sure how they missed the noise I took the car in with,I described it to them,told them there were no other symptoms and told them exactly when the noise occurs. The car wasn't making any other dodgy noises so I am not really sure what the mechanic heard which lead to the gear box repair.

What Im worried about is some undiscovered damage causing problems further down the line,especially when the car is out of warranty.

What would you suggest?
Firstly I’d want the car attended to now, not in two weeks time otherwise there’s no urgency and you’ll spend your life returning the car to the dealer,. I’d also want Suzuki technical involved to ensure the job was monitored and expedited and there was enough technical backup to ensure a correct diagnosis and remedy. I would point out to Suzuki my dissatisfaction with the timescale of carrying out warranty work to date.
There’s not much you can do now about the gearbox and it’s fortuitous that you have 18 months or so warranty remaining in order to prove the integrity of the repair. To allay your fears regarding the repair rather than replacement of the gearbox, I would be asking Suzuki to agree to replacing the gearbox should further gearbox issues arise.

I don’t know what to make of the gearbox failure. I’ve never heard mention previously, there’s nothing in the maintenance manual or TB’s regarding the failure described and certainly no mention in the parts list regarding the bearing retainer being superseded. There’s no point asking Suzuki or dealers if the failure has occurred previously - you’ll get the standard response that this is the first time it’s happened.

You made the point initially that as well as noise there was a vibration being transmitted through the gearstick. Has this vibration now ceased?
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I’ll give Suzuki customer care another call tomorrow,thank you.

The mechanic at the dealer mentioned that when he ordered the part it said that it had been superseded and the replacement was noticeably thicker 🤷🏻

There was an ever so slight vibration through the gear stick in time with the noise which has now gone and the noise it’s self is quieter than before.

It’s all very strange.
I wondered a bit more about the broken bearing retainer plate and whether this was a wider issue. The original retainer, 24852-74P00 was fitted to all gearboxes up to 30th May 2021 manufacture and this was changed to part 24852-74P01 from that date - presumably this was the beefed up plate referred to above. Nothing else changed on the gearbox after 30th May so the two plates are interchangeable. Quite why the change - I've no idea but only 2 of the plates have been sold in the UK last 12 months. On the face of it - failure of the plate is a very uncommon issue. Given it's location, it's very surprising that the plate coming adrift didn't cause major damage to the gearbox!
Thousands of Ignis cars utilise the original fill gear oil and the gearboxes are not problematic. It’s really clutching at straws to utilise anything but the recommended oil in an attempt to solve a problem. This is the sort of thing done 50 years ago when a higher viscosity oil was used to quieten noisy gearboxes and axles! I wouldn’t want my car used for experimental test purposes and would want the gearbox to be filled with the specified oil ASAP.

I guess you’re not going to progress further with the dealer you’re using and a change of dealer is the best course of action in the circumstances.
It's not all - "Damn your Suzuki dealers and service sucks"
Dealers are required to carry out warranty work as part of their franchise agreement. They don't profit from parts used - they simply get a handling allowance. Labour cost is reimbursed against a schedule of rates but paid at a significantly lower hourly rate than the dealers normal rate. The schedule gives some allowance for diagnosis but this isn't very generous. For straightforward job - such as the ABS unit - mentioned above - there's no issue. Problems arise when faults are difficult to diagnose. The dealer simply doesn't get compensated for spending excessive time on diagnostic work or "experimenting" to find a solution. In exceptional cases, the manufacture might give a special allowance. Bottom line is that dealers hate prolonged diagnosis and avoid at all costs. They will however implement a solution offered by the manufacturers technical department because they will be compensated for such work.
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The Ignis,do you work for a Suzuki dealer?
No and I never have!
Unfortunately my experience with the dealers has been quite different - well documented issues on which Suzuki has issued TSBs with the relevant solutions and eighteen months later I've gotten NOWHERE.
Often, escalation of a problem to the dealer principal will help matters but if all else fails with the dealer / manufacturer in the UK, there are many steps that could be taken. I suspect that similar systems exist in other countries. If you reach stalemate with the dealer / manufacturer, the next step is a formal complaint to the Motor Ombudsman. Suzuki for one are bound by their decision. There are other possible actions including a claim through the County Court (eg Small Claims Court online) and High Court Bailiffs if a judgement isn't honoured. A threat to expose dealers / manufacturers on a consumer complaints programme is often enough to get some movement.

There is of course another side to a story and the devil is often in the detail. The fact that a TSB exists, for example, doesn't mean that the manufacturer is duty bound to offer the solution free of charge. Pointing to reports on forums etc doesn't cut it with manufacturers I'm afraid.
Surprise surprise the magic oil didnt cure the noise and it came back with a vengeance today. Im going to book it in with a different dealer this time, hopefully they dont try to fob me off with more nonsense.
I'd be happier now refilling the gearbox with the specified oil.
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