Follow the mark 1 ear. Diagnosis of noises is nigh on impossible without hearing them. As its under warranty I wouldn't start poking round just look and listen for a general area to point the service agent towards.
economics....simply put, it costs money and time. Better to guess, replace and let customers do the testing. Theres also a lack of skill involved too I think in some cases, listening to the customer also helps. I mean really listen, one word during a conversation can bring a light bulb on.What ever happened to getting to the root cause of an issue, attempting a fix and then testing to see if they fix has been successful?!
Damn your suzuki dealers and service sucks. Got a 2018 GV ( last of the 3G models sold here) that came in 6 months shy of the end if its extended 5 year powertrain factory warranty with a faulty abs unit, found during annual WOF check. Suzuki NZ are replacing it no questions asked.In case the special oil doesn't work Suzuki Technical will prepare a special running in additive otherwise known as sawdust.
My dealer recently referred my intermittent gearshift problem to Suzuki techs - their response was to "authorise" further investigation provided the customer agreed to pay. This is on a vehicle 12 months old!
How Suzuki achieve excellent customer service ratings is bewildering.
Good luck and persevere.
We're not neurotic.......psychotic maybePlease don't worry. Forums like this are for neurotics. Welcome to the club.
Loose bearing cage or bad bearing maybe? Could even be a shaft alignment issue. Either way, its going to be interesting finding out where its coming from.Since they fitted the magic oil the noise has definitely been more intermittent and quieter when it does happen.It seems to happen more when the engine is hot.
Im putting this down to the oil they used being more viscous and the viscosity dropping when the oil gets hot. This leads me to believe that it is likely coming from the gearbox. Maybe they spotted the obvious damage,replaced the parts but missed something minor thats causing the noise I originally reported.