[Tipper]

Hi all,

My one year old,13,000 mile Ignis developed a noise this morning. It sounds similar to a playing card on a bicycle spoke,that kind of noise.

It only happens when my foot is off the accelerator,engaging/disengaging the clutch doesn't make a difference and it still happens if I shift into neutral.It doesnt happen when the engine is idling.
When the noise happens I can feel a slight matching vibration through the gear stick.

The frequency of the noise increases with road speed.

Ive checked under the bonnet and had a quick look under the car and nothing seems amis there but it definitely sounds/feels physical rather than mechanical although its odd that it goes away when I press the accelerator.

The dealer cant take a look at it until the 20th so I would like to figure it out myself if I can.

Does anyone have any ideas?

 

[2013GV]

Follow the mark 1 ear. Diagnosis of noises is nigh on impossible without hearing them. As its under warranty I wouldn't start poking round just look and listen for a general area to point the service agent towards.

 

[aquanaut20]

Check the serpentine belt for shredding..

 

[gloucester]

Sounds like something in the wheel area

 

[The Ignis]

It would be easy to write a huge list of potential issues from your description. Hearing the noise and testing the car allows a much quicker and accurate diagnosis. Also it’s much easier if an issue can be demonstrated at will -nothing worse than intermittent issues. If a good look around does reveal anything then it’s probably ok to use the car until the dealer investigates. If you’re at all concerned when using the car - call out your breakdown service

 

[2000IGNIS]

The symptoms sound like box input shaft bearing to me. I have an early Ignis and it's the same symptoms. Bearings have can be noisy/quite, depending on which end is is turning the shaft, EG - accelerating or decelerating in gear. One other possibility is a bent lay shaft in the box (loud ratcheting sound), but I could be completely wrong on both guesses. Since the gear selection is via cable, if I am correct on that, the gear stick would be isolated from vibrations from inside the box, unless it is something directly to do with the box input levers, like an internal shaft.

Let us know how you go please!

 

[Tipper]

Thanks for all the suggestions,I am going to get it jacked up and give the wheels a spin tomorrow to see if I can narrow down where the noise is coming from.

Everything looks good under the bonnet and the belts look good.

Im hoping its something simple but if I don't find anything obvious Ill leave it to the dealer to sort out.With such low milage I would be surprised if it was anything serious but then I do like to make the most of the rev range.....

 

[2000IGNIS]

Thanks for all the suggestions,I am going to get it jacked up and give the wheels a spin tomorrow to see if I can narrow down where the noise is coming from.

If you suspect the gearbox, there is the option to use a stethoscope if you have access to one, or a thin flex pipe to target listen.

Hopefully is something simple like a twig rubbing on the front wheel.

 

[Tipper]

Update- Suspected tooth broken off in the gear box!

It’s been deemed as unroadworthy and will need to be stripped to supply evidence for the warranty company so I’ll be without a car until the new year.

Currently waiting to see how well customer care take care of me!

Im guessing the cold may of had something to do with it 🤷

 

[gloucester]

Thanks for the update. Not heard of that happening before.

 

[Tipper]

Suzuki customer care won’t supply a courtesy car until they have the decision has been made if it’s a warranty job or not (not sure how it couldn’t be on such a new car) so I am without a car for Christmas and new year. Joy.

 

[The Ignis]

This is a 12 month old car under a Suzuki warranty. If the dealer reasonably suspected a gearbox issue then normal practice would be to fit a new gearbox after discussion with Suzuki Technical. It’s extremely unlikely that Suzuki would ask a dealer to strip a gearbox. They would simply check that the warranty conditions had been met and this is hardly likely to be an issue with a 12 month old car!! Suzuki would then evaluate the failure of the returned gearbox at their leisure. If there was a delay because of Xmas then a courtesy or hire car should be provided without question. l wouldn’t be at all happy with your dealer and would be taking issue with Suzuki Customer service direct. In the first instance it took 11+ days to examine the car and now they’ve come up with a cock and bull story about stripping a gearbox and left you without transport. Simply not good enough!

 

[Tipper]

To be fair I only dropped the car off today as they have been booked up. The dealer is saying that they don’t have any cars available so would need Suzuki to provide one.
Luckily I’m working away until Thursday and have a hire car so it’s not a big issue until I get back but I will be following up with them on Thursday.

Apparently warranty claims go through a third party company and Suzuki won’t supply a car until they have made a decision.

 

[Tipper]

Update- Suzuki customer care just called and said they have told the dealer to arrange a rental car for me.
The guy who is dealing with my car has gone off sick and nobody else had arranged the rental 🤦

I’ll be chasing them up tomorrow,it feels like Suzuki are beinghelpful but the dealer…….not so much.

 

[Tipper]

Picked up a courtesy Ignis today. They haven’t even started work on my one yet. I have a feeling I won’t be seeing it for a while.

Natalie at Suzuki customer care was really helpful,the dealer needed a bit of encouragement.

 

[Tipper]

All the work is being done under warranty thank god. Something to do with the gear box failing so it sounds like a pricey job.
I’ll find out exactly what happened when I pick it up next Friday.

I have a courtesy Ignis at the moment and even though it’s the same car I really miss mine!

 

[The Ignis]

It would be good to have details of the failure. However this is likely to be a straightforward gearbox swap without strip down of the faulty box so probably the last you’ll hear on the subject.

 

[Tipper]

It would be good to have details of the failure. However this is likely to be a straightforward gearbox swap without strip down of the faulty box so probably the last you’ll hear on the subject.

The woman at the dealer did explain what happened but I was at work so couldn’t really listen to her. I’ll try to find out at much as I can.

 

[Tipper]

Just got my car back finally. She didn’t go into great detail but she said a fork in the gearbox snapped off 🤷🏻 They hadn’t heard of the issue before. They replaced a lot of the gearbox to fix it………..

Drove ten miles home and after the first few minutes I noticed a noise,a ticking noise. The problem is still there!!

Ive called the dealer and am waiting for a call back. Losing my patience a tiny bit.

 

[fordem]

Sounds to me like someone's blowing smoke up your you know where.

It's going to take a lot of force to "snap" a fork off in the gearbox, and if it does happen, you're going to have more problems than just a ticking noise. The shift forks are what moves the selector hubs, and the selector hubs are what engage & disengage the gears, a snapped fork will either prevent a gear from being engaged, or being disengaged, it's quite common for one fork to be used on "pairs of gears", so the low speed fork handles first & second, the high speed fork handles third & fourth and you might have two more for fifth & reverse.

Which gears did you say you weren't getting?