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Service plan including wash and vac

135 Views 1 Reply 2 Participants Last post by  BarnsleyRob
Hello, I'm new to this site.

I purchased my Vitara at the end of July 2022 and signed up to a Service Plan agreement. I was told at the time that it included a monthly (no additional cost) wash and vac. I've been dropping my car off every so often whenever I have some free time.

I've now been told that the wash and vac is NOT included, yet they haven't sent me a letter to tell me that. Surely they have broken an agreement? It might not be a big issue but it's annoying me.

Anybody else in the same boat?
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Check the service plan documentation and speak to the dealer principal. I would say it was unusual to have a monthly cleaning service provided free (even if they do just nip it down to the nearest money laundering car wash site). It’s usually a complimentary item when you take it in for an annual service.
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