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Old 09-16-2008, 01:27 PM   #1 (permalink)
 
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Default Suzuki Dealer Closures

I bought my SX4 in the latter part of July in Bakersfield, CA. Now I find that the delership has closed. I also find that the dealership in Lancaster, CA closed a month or so before that.

The closest dealer is in Canoga Park, CA which is 125 miles away. Without going into details it is an impossiblity for me to get warrenty service that distance away.

Has anybody else run into this problem of dealerships closing?

Has anybody heard of "authorized" service by non-dealers??

Is Suzuki going out of the automobile business???
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Old 09-16-2008, 11:01 PM   #2 (permalink)
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Hey I used to live out at Edwards in High School and had teachers that lived up there. Hows Kern County treat'n.

Our dealership is still open and while they have restructured a bit they are still going.

Actually here in the US Suzuki of America is actually an importer not part of Suzuki Motor Corp. In the USA they actually do the Motorcycles and Marine stuff too. Not going anywhere but if the Economy does not improve a bit who knows what could happen over the next few years. They need the Swift NOW!!!
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Old 09-18-2008, 06:12 PM   #3 (permalink)
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Default Suzuki Dealer

Quote:
Originally Posted by Big Steve View Post
I bought my SX4 in the latter part of July in Bakersfield, CA. Now I find that the delership has closed. I also find that the dealership in Lancaster, CA closed a month or so before that.

The closest dealer is in Canoga Park, CA which is 125 miles away. Without going into details it is an impossiblity for me to get warrenty service that distance away.

Has anybody else run into this problem of dealerships closing?

Has anybody heard of "authorized" service by non-dealers??

Is Suzuki going out of the automobile business???


I think the best way is to let American Suzuki know of this problem they should help out....
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Old 05-13-2009, 10:11 AM   #4 (permalink)
 
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Default Texas Closures

I have an update from Texas. I live in the DFW metorplex, and 3 of the bigger dealers are already closed (Grapevine, Airport and Teape). The surviving dealerships that are still around are not adding much new stock, and the rest sell other lines (Honda, GM, etc). I hope that this does not spell doom for the Suzuki line in the US.
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Old 05-13-2009, 12:02 PM   #5 (permalink)
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Last Saturday, May 9, I drove by Airport Suzuki in Irving and noticed that there were no cars on the lot except for 3 ragged-looking old beaters parked near the main door. Since this is the dealership where I bought my GV, I thought I'd call them the following Tuesday with a service question. The guy that answered the main phone number also claimed to be the service manager (???) and encouraged me to bring my GV in for service. I'd definitely be very wary of whoever answers the phone at that place. Their website is still active as if nothing has changed.

I drove by Grapevine Suzuki three weeks ago. There were no used cars on the lot, the service area was obviously closed and a relatively small number of new vehicles were crowded at the east end of the lot. If you visit the Grapevine Suzuki website, you can see that it's an internet-only kind of dealership - you call the dealership's phone number and it seems to go into one person's voicemail. So you can still buy from them, but good luck on service, follow-up, etc. My wife worked briefly for Grapevine Suzuki (an absolute nightmare) and she says that the contact person listed on the website isn't anyone she's heard of, so I doubt if any of your past problems with that dealership will be any of his concern.

It's too bad about Teape. They have a Suburu dealership in Hurst that seems to have a diminishing inventory. Their lot is maybe half-full. It's troubling that Teape Suzuki's website still seems to be in full swing. The factory needs to clean this mess up before shady (ok - shadier) salespeople rip customers off by using these formerly legitimate websites to sell Suzukis as new that aren't, double-selling the same vehicles, lying about warranties and service, etc. There are numerous possible scams. That sort of thing would definitely be the end of Suzuki in America. The memory of all those DaeWoo owners left holding the bag is still fresh in the minds of the automotive media.
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Old 05-13-2009, 01:45 PM   #6 (permalink)
 
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Default DFW Closures

Yes, I drove by Grapevine yesterday, and the lot was completely empty. They still have a girl answering the main line, and she said that they have officially closed. I also called Airport (Which is where I bought my 2008 SX4 Crossover) and they said they have also stopped selling new cars, but might stay open selling used cars. I then called Empire Suzuki in Plano, and the salesman actually told me (without actually saying that they might close) that they have stopped getting new Suzukis in at the moment and are just trying to sell what stock they have. Suzuki of McKinney, wouldn't really say anything other than they will stay open because the carry multiple lines of cars.
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Old 05-13-2009, 01:49 PM   #7 (permalink)
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As far as I can tell, that leaves Empire and Neal Suzuki in this area. Is there anyone else? This situation seems so strange since 2007 looked like a big year for the brand.
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Old 05-13-2009, 01:58 PM   #8 (permalink)
 
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Default Closures

Steve:

I'm not really sure, but it is getting alarming if any service issues come up.
My 2008 runs great, but that is at the 27,000 mile mark, and I do alot of driving. One of the main reasons I got the car (besides the styling and mileage) was for the 100,000/7 year warranty.
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Old 05-15-2009, 01:53 PM   #9 (permalink)
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One on my semi local Suzuki dealers who did some of my services just closed in OHIO. I am now basically forced to drive 187 miles to Pennsylvania for service and Warranty work... This is a major problem for Suzuki. I guess if you are lucky enough to live close to a large dealer you are very fortunate.

2008 GV LUX RR Lift 30" Tires
2007 SX-4 Bone Stock
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Old 05-17-2009, 07:37 AM   #10 (permalink)
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Hang in there...I think that this is only going to be a problem in the short run.
You'll see new dealers that were formerly Chrysler or GM dealers that lost their
franchises pick up Suzuki. The hat trick for this to work is for Suzuki to secure
floorplan financing for their dealers. You'll also see some retailers that have had
"one foot in the grave" like Johnnys Suzuki in Moncks Corner, SC, sell their franchises
to ex-GM or ex-Chrysler dealers (ummm Strom Altman Dodge>>>>Strom Altman Suzuki)!
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