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Old 06-10-2016, 01:28 PM   #1 (permalink)
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Default Should an alternator pack up after 7600 miles from new?

My 2013 registered Suzuki Splash SZ4 auto had only covered 7600 miles since new.

3 days after the 3 year warranty expired the Alternator had to be replaced. After a dispute Suzuki only offered a credit of 130 to be used at a Suzuki garage. The replacement alternator cost me 630.

I have been treated very badly over this especially as the usual Suzuki outlet that would have serviced my car within the 3 year warranty had closed and having to find an alternative cost me the extra days. It was only when it was serviced that the discovery was made that the alternator had to be replaced.
Poor decision from customer services department.
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Old 06-11-2016, 10:26 AM   #2 (permalink)
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Well...confirm that the new alternator did correct the problem....
Of course, this seems out of the ordinary; other than a faulty component from the start, I can only think of the consequence of a constant heavy load like a 1000 watt sound system.....
ANd....630 is totally out of this world...at least in my concept...specially when I read CAD$302.59 ( 166) at RockAuto.
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Old 06-12-2016, 03:29 AM   #3 (permalink)
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Yes the new alternator did correct the problem .The original one was making some noise like rattling.There is nothing being used in the car that would affect the working of the alternator. It is just as it was delivered.
It was just a bad alternator to start with but this was not conceded by Suzuki which gives the impression of being most concerned to look after their customers especially when there is an unusual problem like mine.

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Old 06-12-2016, 07:42 AM   #4 (permalink)
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I'm afraid most manufactures once the warrantee has expired will just fix at full cost (well here in the UK anyway).
An alternator should last much much longer than that though and the cost was very high, but I assume they fitted a genuine suzuki unit. An after-market unit/copy would probably be half that fitted elsewhere.
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Old 06-12-2016, 08:09 AM   #5 (permalink)
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First - I've got 20+ year old vehicles still with the original alternator, and I've also had other vehicles where the alternator failed at a much younger age - generally speaking, alternators can and should last longer than three years - BUT - a lot might depend on how & where the vehicle was used.

Alternators don't like mud & water, so alternators on off road vehicles generally have short life spans, and whilst I recognize that a Suzuki Splash is not an off road vehicle, at least one of the alternators I had fail prematurely was on a Suzuki Swift, one of the models the Splash is intended to replace, and it was water that killed that alternator.

I'm not familiar with the Splash and I don't know where the alternator is physically located, I also have no idea how that particular vehicle was used, but a rattling alternator sounds more like failed bearings than an electrical issue.
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Old 06-13-2016, 09:09 AM   #6 (permalink)
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I have a stereo amp for about 1 year put in my 2013. I live in Central Ohio and don't do any off-roading. So I'm assuming the amp will have a slight adverse affect?

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Old 06-13-2016, 10:23 AM   #7 (permalink)
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Quote:
Originally Posted by btufail View Post
So I'm assuming the amp will have a slight adverse affect?
Not necessarily - most vehicle electrical systems have quite a bit of "excess capacity" - for example, they will be designed to support the full electrical load of the vehicle, but, how often does the user actually use all the accessories?

I'll take a bet - your car has a heated rear screen, how often do you use it? As another example, heated seats & mirrors may be an option, which you may or may not have taken, but the electrical system is still designed to support them, even if they are not fitted - that excess design capacity can be utilized by other accessories, with no ill effects to the system.

A reasonably sized power amplifier used in a reasonable fashion will have very little, if any effect on the alternator.
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Old 06-14-2016, 03:14 AM   #8 (permalink)
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I am long retired and live in the town.
The Splash has never been outside the town except to go to the Suzuki agency about 8 miles away. Just had gentle use shopping and local visiting. Very disappointing result.

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