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Old 01-05-2011, 11:14 AM  
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Default The Honeymoon is over...

I’m a Boomer +5 - born in ‘43 - and a car nut since I was a kid. If I could, I’d be Jay Leno and have more than one car for each day of the week. Now that my retirement has been, shall we say...gutted by the Wall Street, Harvard and Yale boys, I recently began the search for a car that would give me everything I want and need in a car for a modest price. Oila! The 2010 Suzuki Kazashi zoomed by one day and it was love at first sight.

My preferences in cars and women is similar: First, the rear, then the legs then the front. “Wow!”, I said as it whizzed by and made a mental note to see what she’s like on the inside. Suzuki’s website and a great brochure had me drooling and I was finished off by a good salesman at Matthews Suzuki, Vestal, New York, a terrific price and what seemed to me to be a savvy, customer-oriented manufacturer - Suzuki.

It’s a blue SLS AWD; need I say more? The answer is “Yes!”, much more. Remember that old saw about, “if you want to see what your mate will be like in a few years, take a look at her/his parents?” Well, in this case, “if you want to see what your Kizashi is going to be like in few years, take a look at the company that makes it.”

Three months and 9,000 miles and the honeymoon is over. Not because the car rattles in the dash and in the rear suspension in cold weather. Not because the Fosgate sub woofer sounds like its got a peanut, with shell, bouncing around in it when you apply any amount of desired bass. Not because the front doors rattle upon closing. Not because the car feels like a buckboard on steroids over the smallest of inner city, low speed bumps. Not because the in town CVT transmission lugs to 2,000 rpm way too early making the engine groan with displeasure, the same kind of moan that your 11th grade driver’s ed instructor pointed out when you shifted your 3 speed manual to 3rd gear too soon. Not because the beautiful metallic blue paint chips all by itself, no stones needed. Not because the computer dims the center display to invisible and causes extended hard starts, on occasion.

No, dear hearts, none of those reasons could pry my cold, dead hands from the leather steering wheel of my beloved SLS. Those things are/were fixable and, after all, I loved this car. Did I just say “loved”? Why yes I believe I did. Why? Because there is one thing and one thing only that can and has soured me on this once-enchanting vehicle: Suzuki Customer Service (the “parents” in this little analogy) and $1000 immediate loss to my bank account.

Here's why: I was visiting my wife’s family in New Bedford, Massachusetts, from Binghamton, New York, and realized my Kizashi needed an oil change. Upon completion, the manager took me aside and, with nothing to gain but my respect, said...”You should take this car back the manufacturer. It’s got abnormal wear on the inside front tires (almost down to the threads) and cupping on the rear tires." This, after 9,000 miles!

Long story short...today my Suzuki rep, I am sure after helping all of the Kizashi customers (see some of their posts within this forum) before me with this same problem, decided to make ME the cut off point (after all...I am just a VIN number) and deny me not only partial recovery from this factory alignment fustercluck, but the whole enchilada! This means I’m stuck with four $250 Dunlops (read $1000 in replacement tires!) that are going to wear out on the fronts in another 1000 miles or so but...cupped Dunlops on the rear which are already getting that “droning” sound (...that cupped tires just love to do to remind you what a friggin’ mistake you made buying this potential “lemon law” candidate.)

Hey, Dunlop didn’t cause this and I didn’t cause this. Guess what? The only one left is Suzuki, who has managed in one swift kick to the curb, to turn me into someone who once loved his Boomer vehicle but now, alas, will do all within his power to spread the word on Suzuki as well as get all of my money back on a vehicle that I now see, feel and believe...is one big pile of Japanese beetle dung.

My advice to would be Kizashi owners? Stay away in droves. If I had, I’d be $1000 richer with tires that, with alignment complete, will now wear normally. Who knows what other ways to screw you Suzuki will cook up? Look what they did to me.

Perhaps the Harvard/Yale types can make this one of their ‘B’ School case studies. Meanwhile, how about those Hyundai Sonata turbos? I’m betting THEY - Hyundai - would have done it different, eh? Perhaps this is why Suzuki struggles on the world stage to make a dent in automobile sales, eh? Oh well, on to other Suzuki forums I go with my story...seeking truth, justice and...the American way.

UPDATE 1/6/2011: It ain't ALL "Suzuki the Corporation" that's without a passionate customer care plan. At the end of the food chain lies Mathews Suzuki, Vestal, New York. They have just informed me that...not only do I NOT get new tires BUT...they sent me out their doors with NO realignment front and rear. This means the dealer has sent me on my merry way with NO solution to my tire issues; no tires, no alignment. Now...it's up to me to go get new tires and a complete alignment. Score one (1) point against Matthews and make a mental note to keep my eyes open for more abuse from the Suzuki food chain, Mathews included.

NOTE: So far, 42 people have read this posting. Now...if that's 42 current Kizashi customers for Suzuki, no problem; they're already disillusioned. But, if EVEN ONE of them is "in the market" and embraces only part of what I say here, they'll be careful when purchasing a new Kizashi OR...they WON'T PURCHASE ONE AT ALL! Seems like a pretty high price for a forward thinking, world class automobile manufacturer to pay for $650 to $1,000 in tires and alignment...don'tcha think?

Last edited by rayted32; 01-06-2011 at 09:17 AM.
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Old 01-05-2011, 05:36 PM  
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Sorry to hear about your troubles, but you're getting ripped off if you're paying $1000 for tires. You can get some General Exclaim UHP for about $590 shipped from tirerack and about $50-$80 for mounting/balancing. The crappy OEM Dunlops Sport 7000 did not get very good reviews. I'm glad my SE only has 17" wheels so tires cost about 25% less than the 18". I think my replacement set of tires will be the Continental ExtremeContact DWS.
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Old 01-06-2011, 10:10 AM  
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Two things:

1) I always buy the tire warranty, never GAP insurance, never dent insurance or any other crap they offer, just tire insurance, ALWAYS! It costs $300 and with two damaged tire replacements you get your money back and it includes insurance on the rims as well!

2) The reason I learned to do this is because I used to only purchase Kia and Hyundai products. Asides from the cheap Kia plastic interiors that scratched up on a daily basis and made a 6 month old car look 6 years old I also learned about tire issues.

My 2010 Kia Forte SX (traded for the Kizashi) and my grandfathers 2009 Hyundai Accent (traded for an SX4 Sport) both had abnormal tire wear after 5-6 thousand miles. The stealerships wanted $600-$700 to replace them and do an alignment. This happened within 3 weeks of eachother. I stupidly paid and kept my mouth shut. My grandfather having been a GM certified tech for 30 years knew something was not kosher! He raised hell. Hyundai/Kia refused to change his tires for free and never even got back to me on my Forte. They eventually relented and offered my grandfather a free alignment and oil change. BIG DEAL!

We traded in for Suzuki (the only other car brand I ever owned having had 4 in the past with NO problems). From what Hyundai told us many cars are tied too tightly during shipping and that oftentimes cuases this kind of problem.

Regardless of what the causes are this is something the companies should pay to fix and they should be responsible for the tires!

I feel awful about what happened to you. The only concern I have about your story is the way you belittle Suzuki and imply they are a tiny fringe company when nothing can be further from the truth. They outsell Honda in their home market and outsell all that Koren junk in most markets. Kizashi has received amazing awards and recognition, has done amazingly well on longterm roadtests (just google it) and Suzuki has a great reputation everywhere but in NA market thanks to Consumer Reports and their BS Suzuki Samurai (or was it Sidekick) tipping over story back in the day.

I understand you probably got a lemon and Suzuki should swap out your car for free or at the very least pay for the damages. But just keep in mind that this is a problem that occurs with most manufacturers unfortunately.

I am truly saddened by the awful drop in emotions, from ecstacy and pleasure with your new car to extreme dissapointment. If Suzuki is smart they will take care of your problem and satisfy you because pissing off customers in the US will not improve their market psoition at all!

Good luck!
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Old 01-07-2011, 07:36 AM  
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Just wondering why is this Suzuki's fault or the dealerships? When the first service was done I am guessing the tires were checked and were ok? That means the tires are worn that bad in 1500 miles (7500 first service is due normal driving conditions). Maybe you hit something like a pot hole and through the alignment out. As far as the tires cupping may be due to lack of rotation. It is advised by the tire manufactures to rotate around 6k miles to avoid this type of issue.

I am a service advisor (non Suzuki dealer) and hear how the manufacturer is always at fault and you did nothing to cause or prevent the concern. Then when you are told it’s not warranty this is the outcome. We have strict guidelines for what is cover and what is not by warranty. I am not saying the repair or cause is or is not warranty (did not look at vehicle). Just to get on this forum and trash the dealer and Suzuki is not fair. They can not defend themselves and we are only hearing one side. The side of the unhappy customer that may have caused the problem. How about letting the dealer know of your post and let them tell their side. No you would rather complain about how they don't care or how you have to pay to maintain your vehicle. It is your vehicle. I am not looking to get into a debate about the repairs. Just tired of people like you trashing people like me.

For the record I have a 2010 Kizashi purchased 11/10 and average 500miles a week and have over 5500 miles on the vehicle. I have already changed the oil once and rotated the tires. My other car is 2004 aerio with 165k miles and still going.
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Old 01-07-2011, 05:41 PM  
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I'm sorry to hear about your new purchase going sour so quickly. As mentioned above the dealership can only do so much to help in a situation like this. Especially if it is a smaller dealership like the one I work for we are at the mercy of Suzuki itself - otherwise we are out money. Suzuki America should help you out here in my opinion.
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Old 02-05-2011, 09:30 PM  
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rayted32: a troll by another name, and you people buy into this crap.
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Old 02-07-2011, 10:16 AM  
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Default Fishy fishy fishy

Calling out an intelligent troll is a bit difficult. This guy obviously has done his research - identifies a specific background, a specific dealer, specific info.

But what does cue us in to the fact that his post is simply unbelievable is the number of miles put on (by a retired guy no less), which add to a rate of 36,000 miles per year; and the fact that he claims to have had every problem posted here about the car. Also, he sums everything up by aggressively trying to dissuade people from buying the car, which is gratuitous and shows some kind of malicious motive.

He appears to be driving the car so much that he doesn't have time to think, so one day he wakes up and thinks he needs an oil change? Suddenly at 8,000 miles over three months he remembers a new car needs an oil change?
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Old 02-07-2011, 04:47 PM  
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I owned my last car (2007 Subaru Impreza) for 40 months, 13 days.
I put 118,134 miles on it.

Do the math.....

(lovin' my 2011 S AWD; nice car so far....)
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Old 02-08-2011, 05:04 PM  
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I'm hoping to help you stop at least one customer from making the mistake of buying a Suzuki. Please read this link before buying any Suzuki.

https://www.suzuki-forums.com/2g-2007...-problems.html
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Old 04-12-2011, 08:29 AM  
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Quote:
Originally Posted by rayted32 View Post
I’m a Boomer +5 - born in ‘43 - and a car nut since I was a kid. If I could, I’d be Jay Leno and have more than one car for each day of the week. Now that my retirement has been, shall we say...gutted by the Wall Street, Harvard and Yale boys, I recently began the search for a car that would give me everything I want and need in a car for a modest price. Oila! The 2010 Suzuki Kazashi zoomed by one day and it was love at first sight.

My preferences in cars and women is similar: First, the rear, then the legs then the front. “Wow!”, I said as it whizzed by and made a mental note to see what she’s like on the inside. Suzuki’s website and a great brochure had me drooling and I was finished off by a good salesman at Matthews Suzuki, Vestal, New York, a terrific price and what seemed to me to be a savvy, customer-oriented manufacturer - Suzuki.

It’s a blue SLS AWD; need I say more? The answer is “Yes!”, much more. Remember that old saw about, “if you want to see what your mate will be like in a few years, take a look at her/his parents?” Well, in this case, “if you want to see what your Kizashi is going to be like in few years, take a look at the company that makes it.”

Three months and 9,000 miles and the honeymoon is over. Not because the car rattles in the dash and in the rear suspension in cold weather. Not because the Fosgate sub woofer sounds like its got a peanut, with shell, bouncing around in it when you apply any amount of desired bass. Not because the front doors rattle upon closing. Not because the car feels like a buckboard on steroids over the smallest of inner city, low speed bumps. Not because the in town CVT transmission lugs to 2,000 rpm way too early making the engine groan with displeasure, the same kind of moan that your 11th grade driver’s ed instructor pointed out when you shifted your 3 speed manual to 3rd gear too soon. Not because the beautiful metallic blue paint chips all by itself, no stones needed. Not because the computer dims the center display to invisible and causes extended hard starts, on occasion.

No, dear hearts, none of those reasons could pry my cold, dead hands from the leather steering wheel of my beloved SLS. Those things are/were fixable and, after all, I loved this car. Did I just say “loved”? Why yes I believe I did. Why? Because there is one thing and one thing only that can and has soured me on this once-enchanting vehicle: Suzuki Customer Service (the “parents” in this little analogy) and $1000 immediate loss to my bank account.

Here's why: I was visiting my wife’s family in New Bedford, Massachusetts, from Binghamton, New York, and realized my Kizashi needed an oil change. Upon completion, the manager took me aside and, with nothing to gain but my respect, said...”You should take this car back the manufacturer. It’s got abnormal wear on the inside front tires (almost down to the threads) and cupping on the rear tires." This, after 9,000 miles!

Long story short...today my Suzuki rep, I am sure after helping all of the Kizashi customers (see some of their posts within this forum) before me with this same problem, decided to make ME the cut off point (after all...I am just a VIN number) and deny me not only partial recovery from this factory alignment fustercluck, but the whole enchilada! This means I’m stuck with four $250 Dunlops (read $1000 in replacement tires!) that are going to wear out on the fronts in another 1000 miles or so but...cupped Dunlops on the rear which are already getting that “droning” sound (...that cupped tires just love to do to remind you what a friggin’ mistake you made buying this potential “lemon law” candidate.)

Hey, Dunlop didn’t cause this and I didn’t cause this. Guess what? The only one left is Suzuki, who has managed in one swift kick to the curb, to turn me into someone who once loved his Boomer vehicle but now, alas, will do all within his power to spread the word on Suzuki as well as get all of my money back on a vehicle that I now see, feel and believe...is one big pile of Japanese beetle dung.

My advice to would be Kizashi owners? Stay away in droves. If I had, I’d be $1000 richer with tires that, with alignment complete, will now wear normally. Who knows what other ways to screw you Suzuki will cook up? Look what they did to me.

Perhaps the Harvard/Yale types can make this one of their ‘B’ School case studies. Meanwhile, how about those Hyundai Sonata turbos? I’m betting THEY - Hyundai - would have done it different, eh? Perhaps this is why Suzuki struggles on the world stage to make a dent in automobile sales, eh? Oh well, on to other Suzuki forums I go with my story...seeking truth, justice and...the American way.

UPDATE 1/6/2011: It ain't ALL "Suzuki the Corporation" that's without a passionate customer care plan. At the end of the food chain lies Mathews Suzuki, Vestal, New York. They have just informed me that...not only do I NOT get new tires BUT...they sent me out their doors with NO realignment front and rear. This means the dealer has sent me on my merry way with NO solution to my tire issues; no tires, no alignment. Now...it's up to me to go get new tires and a complete alignment. Score one (1) point against Matthews and make a mental note to keep my eyes open for more abuse from the Suzuki food chain, Mathews included.

NOTE: So far, 42 people have read this posting. Now...if that's 42 current Kizashi customers for Suzuki, no problem; they're already disillusioned. But, if EVEN ONE of them is "in the market" and embraces only part of what I say here, they'll be careful when purchasing a new Kizashi OR...they WON'T PURCHASE ONE AT ALL! Seems like a pretty high price for a forward thinking, world class automobile manufacturer to pay for $650 to $1,000 in tires and alignment...don'tcha think?
this is not a suzuki problem go into any car maker forum and see they all have issues from time to time ..from hyundai to bmw every car maker have some kind of horror issues your situation is unfortunate but suzuki makes good cars...i have a kizashi over a year now best car i ever had none of the issues you have so my experience is different and i had 3 other cars before nissan ,vw,chevy,,and they all had problems so maybe nobody should buy a car again ..so buy a toyota get hurled under a bus[yes they paid they way out for the reports to say it wasnt they fault months later],,,,buy a hyundai and steering fail while on a highway doing 90,,,all cars are manmade and some will have problems dont matter who the manufacturer is,,,stop bashing suzuki im a proud owner with no problems what am i to say
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