03-29-2016, 12:11 PM
Join Date: Mar 2009
Location: Georgetown, Guyana
I don't see anything that suggest the thread starter was ignored - far from it - reading the original post, where the thread starter knows the problem and the cost of the replacement, I get the impression that what he wanted was the subwoofer replaced at no or reduced cost to him, despite the vehicle being outside of the warranty period - he says in so many words that the manager refused "any assistance at all with the cost".
You have a three year warranty and just short of two years outside of the warranty period, you have a failure and expect it to be handled at no or reduced cost - that, in my opinion, is a ridiculous expectation - maybe if it had happened one month outside the warranty period, I might say the claim has some merit.
Early last year I went through the processes of buying a new car, and evaluating warranty coverage - Nissan was 3 year, 36,000 mile, Kia was 6 year, 50,000 mile "bumper-to-bumer", and 10 year, 100,000 miles on the power train.
Would I expect Nissan to come to the party if I had a subwoofer failure in year #5 - NO - but I certainly expect Kia to.
It's easy to criticize the dealers when you don't get the end result you want, but, are your expectations realistic? That dealer has to get approval from Suzuki or stand the cost of the repair/replacement himself - you don't want to put your hand in your pocket for the cost, but you expect him to.
98 - 1.8 Mitsubishi Pajero iO
98 - 2.0 Suzuki Grand Vitara - SQ420
05 - 2.0 Suzuki Grand Vitara - JB420
15 - 2.4 Kia Sportage