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Old 05-01-2014, 12:23 AM   #1 (permalink)
KMP
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Default Oil Leak Under Warranty??

Hi.....I was told by my landlady that my car was leaking oil on her driveway. I think I recently had an oil change.
I went back to the place I had it changed it (I can't remember what they did)
A few months later - I went to a tire shop to have my winter tires taken off and an oil change. I was told that I have a possible oil leak. But they would need to shampoo my engine, wait a few hours and then check to see where it could be coming from.

I figured, my car is still under warranty so I'll take it to the dealership. Unfortunately, there are none in my area (closed down) and I was told that the dealership I dealt with which has converted to Mitsubishi - will take care of my warranty work.

I called them and they told me that they will have to do a diagnostic test to find out where it's leaking from.
There may...or may not....be a charge ($120/hr) depending on what they find.

They will charge me:
1) If they find a leak - and it's because of poor workmanship, filter or plug (or??) that traces back to the tire company or other oil change company I used.
2) If they don't find a leak (they will still charge me)

They will not charge me:
1) If the diagnostic test shows an oil leak that is not a result of #1 above.

This does not sound right to me!!
What do I have a warranty for...if they won't cover this?
They could make something up so I would have to pay....and I wouldn't know if they were telling the truth or not!!

Any advice out there would be much appreciated as I am not familiar with car problems, maintenance, warranties and dealing with these situations.
I think it's better if you're a guy as they tend to take advantage of women!
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Old 05-01-2014, 06:47 AM   #2 (permalink)
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Quote:
Originally Posted by KMP View Post
I called them and they told me that they will have to do a diagnostic test to find out where it's leaking from.
There may...or may not....be a charge ($120/hr) depending on what they find.

They will charge me:
1) If they find a leak - and it's because of poor workmanship, filter or plug (or??) that traces back to the tire company or other oil change company I used.
2) If they don't find a leak (they will still charge me)

They will not charge me:
1) If the diagnostic test shows an oil leak that is not a result of #1 above.
That sounds perfectly reasonable and a normal response to me.

You've chosen to take the vehicle to a non Suzuki service center - they could have caused the problem through the use of incorrect parts or poor workmanship. No manufacturer would cover having to fix an oil leak caused through work completed at a none dealer workshop. (If you'd had the servicing done at a Suzuki dealer then you would have been covered.)

The only way you'd have any hope of "warranty" (if it is indeed faulty workmanship) is to take it back to the last place that serviced it.

It could also be a case of residual oil from the original leak. Did the workshop steam clean the vehicle (engine bay and underneath) after "fixing" the leak last time?
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Old 05-22-2014, 03:26 AM   #3 (permalink)
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Ther is a washer on the drain plug that is supposed to be replaced at each oil change, but most dealerships won't unless it is leaking. Cost of part? $1.50 retail.

You're going to pay either way unless you get underneath it and try to diagnose it yourself. No one will work on this problem for free--even the people that may have even caused the problem. Hence why a lot of us guys work on our own cars--to keep from paying people to screw it up.
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Old 08-21-2014, 09:20 PM   #4 (permalink)
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Quote:
Originally Posted by murcod View Post
That sounds perfectly reasonable and a normal response to me.

You've chosen to take the vehicle to a non Suzuki service center - they could have caused the problem through the use of incorrect parts or poor workmanship. No manufacturer would cover having to fix an oil leak caused through work completed at a none dealer workshop. (If you'd had the servicing done at a Suzuki dealer then you would have been covered.)

The only way you'd have any hope of "warranty" (if it is indeed faulty workmanship) is to take it back to the last place that serviced it.

It could also be a case of residual oil from the original leak. Did the workshop steam clean the vehicle (engine bay and underneath) after "fixing" the leak last time?


That's what the OP did. The dealer he/she went bought the car from was converted to a Mitsubishi dealer.
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Old 08-22-2014, 02:37 AM   #5 (permalink)
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I was referring to the use of a non Suzuki workshop for the scheduled service (ie. the place that did the service work prior to the oil leak) - not the workshop it was taken to for the warranty work.
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