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Old 07-31-2011, 09:41 AM   #1 (permalink)
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Default BITTERSWEET JIMNY DEALER experience...

Hello jimny fans, I finally decided which my 1st bnew car would be after a rather stressful but very enjoyable "choosing" between the APV, alto and celerio.

I went to 2 dealers: shaw and pasig(c5). Pasig had more cars and looked more impressive but shaw had better, friendlier agents. but since my priority was the cars, I ended up dealing in pasig because of the really cool looking jimny in their showroom.

It was a base model jimny jx in super cool 2tone grey/silver that really caught my aye, they also had one equally cool in white. It took me a week to decide which color I wanted (hours of google searches and comparisons and personal photo-taking in the dealer.) Para akong manganganak at pumipili ng pangalan ng magiging anak ko- haha.
Anyway, after processing of my papers and stuff for the payment (I must admit my agent was efficient in this field. Not so much hassle or problems in that area), my agent told me I could pickup my unit on sat(yesterday). Since I didn't want the tint freebie I opted for the alarm/central locking freebie. Pumayag naman yung agent.

When I went there to get my jimny, I was excited and all. I waited in the showroom which was about to close coz it was around 4pm. The agent told me to wait until matapos yung alarm installation then car wash. At aroung 5pm, everything was finished and ready. Except THE ALARM ON THE DRIVER'S DOOR DIDN'T WORK. The drivers door when opened didn't trigger the alarm. kung ano-ano excuse ang binigay ng technician, kesyo may delay daw yung door and may it wasn't compatible witht the car-SO WHY DID YOU INSTALL IT!?! (syempre sa utak ko lang sinabi) My agent wasn't to helpful at this point, all she could do was suggest me to come back on monday. major hassle and disappointment.

All in all, a simple alarm installation hindi nagawa ng technician sa SUZUKI PASIG. Either he was in a hurry or he was just plain inexperienced.

This is a small hassle but ruined my experience of bringing home a bnew jimny home. Its one of those things where you wished everything would be perfect, kind of like when you 'unbox' a new gadget you just bought and somthing ruins that moment. In fairness, I am going to delay my grudge with the service in SUZUKI PASIG until tomorrow and see if they can fix this simple thing. If not, you can expect the names of both the agent and technician posted here tomorrow.

Read more: Suzuki JIMNY [merged threads] - Page 47 - Tsikot Philippines 2011
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Old 08-01-2011, 02:35 AM   #2 (permalink)
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deciding phase...grey or white?...Click image for larger version

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Old 08-01-2011, 02:49 AM   #3 (permalink)
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finally got my alarm installed, although they made me wait 2 hours.

first, they just tweaked the previous alarm that they installed but after testing it, the alarm didn't activate reliably. again the technician was trying to reason out that there is a delay on the driver's side door. I didn't buy that so they just opted to install another alarm.

After another hour, they installed the new alarm. The new one had better looking key finders (unlike the cheap first one). It all worked fine except for the 'silent' feature to which the technician didn't explain why. At this point I didn't want to argue anymore, HELL, IT'S JUST A FREEBIE anyway.

I drove off now complete with a working alarm in a brand new jimny, all feeling good and excited just like a boy with a new and expensive toy.
The only thing that ruined the day was the major monday traffic that awaited me and my new jimny in C5 all the way to makati...crap.
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Old 08-01-2011, 05:35 AM   #4 (permalink)
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Just asked the name of the incompetent technician(electrical) of SUZUKI PASIG(C5). His name is JOAN, if he is assigned to service your car, I'd suggest you get briefed on what he will do before he starts working on your unit.

REASONS:

1. He installed an incompatible alarm system(drivers door doesn't activate alarm).

2. He did not install the next alarm system completely (silent function doesn't work) with no reason or explanation. I was in a hurry for a meeting so I had no time to wait for another technician to fix it.
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