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Old 01-30-2011, 06:44 PM   #1 (permalink)
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Default Can of Worms.... rocky road?

I might be opening a can of worms here...
Why does everyone hate Rocky Road so much?
Personally I have never had a complaint about them or their service? Havent really dealt with them on to much stuff though.
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Old 01-30-2011, 07:08 PM   #2 (permalink)
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they took 2 months to ship my friend his coil spring conversion, when he got it, a few of the parts where missing.

a few months of use, the rear upper y link snapped right at the center at the joint(weld).
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Old 01-30-2011, 08:14 PM   #3 (permalink)
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I don't think it is as much a 'hate' than it is a 'disappointment' with customer service over the years. I have known Glenn since I first got into Zooks, probably a good 15 years or so. He had a good heart and some great ideas. Some of his ideas became staples in Zook buildups. He built a company from it and helped alot of people. It is unfortunate that the customer service side went the direction it did. I honestly think that a good staff could really bring the business around, but I guess we will see.
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Old 01-31-2011, 12:06 AM   #4 (permalink)
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My experience with R/R has been almost acceptable.
Slow is the key word.
He does spend and inordinate amount of time on the trails.
He will teach anyone a lot about our sport if they are on a trail with him.
He did some VERY early modification to Samis. Some of it is still made or based on his ideas coming from other manufacturers.
He got a run of really bad luck in his personal life, that will mess with everything in anyone's life.
If you are not in a hurry for his products they are ample.
We as a group are not patient, what we want we want yesterday.
Not a recommendation, just a response.
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