Originally Posted by Gjnorthall
Suzuki Customer Services are programmed to refute complaints, deny the existence of issues with other owners and claim to disregard owners forums etc. Essentially they will only deal with problems and issues via their dealers. Dealers complain that they have difficulty obtaining guidance etc from Suzuki and they will often disregard issues on the basis that it's a characteristic of the car etc etc. In the case of the suspension issue - it's pretty clear cut - the suspension design was upgraded on production cars. When I raised the suspension issue with the dealer - it was obvious that I wasn't the first to complain and they knew exactly what needed to be done.
I can understand that Suzuki won't want to be proactive - potentially 20000+ vehicles are affected. I didn't become aware of the issue for quite some time and it came to light on the rare occasion I drove the car fully laden. For many owners - the issue will never arise. However, being aware of the issue - I 'd be very wary of buying an used 16 / 17 Ignis that hadn't had the suspension upgraded!
I think that if you were to complain - you've got more chance of an upgrade if the complaint centres on the suspension bottoming out, banging over bumps etc. It would probably be difficult if you centred your complaint on the fact that you were aware that an upgrade was available, but that you're not reporting a fault with the car.
I pretty understand you well and i think you're right!
I don't see any problem or issue in the suspension generally in my car, but just is a matter of preferences that the car shakes a lot sometimes.. (not botomming the shocks..).
The handling i find to be reasonably good for this car - not taiolored any issue also..
Surely my "preferences" locate in the fact that the car weighs only 900kg so yes, it shakes more than the 2009 Octavia i have which goes much smoother but which is 1280kg...
I can't compare those 2 of course...
But the suspension in general terms is good.
Had lately a trip of 900km and we can't say the family we got tired or bothered generally.
Then yes - there is no issue really with the car.
This is how it is and it is very good.
And the shocks are the upgraded ones already - stiffer ones.
But i think as per article link, the 4WD were the ones more suffering as the rear suspension with rigid shaft is harder and for rear passengers more uncorfortable than the 2WD..