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Old 02-14-2019, 02:59 AM   #21 (permalink)
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interested i purchasing but emailed Suzuki to see what their response was. "Technical Dept say not aware of particular issue you describe". They go on to say "it is not unusual for such forums to contain inaccurate and unsubstantiated information".
Very helpful, one would think that Suzuki UK would be interested in what Suzuki owners say, perhaps a email to Suzuki CEO would get a more helpful response

Last edited by fordem; 02-14-2019 at 07:37 AM.
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Old 02-14-2019, 01:21 PM   #22 (permalink)
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Suzuki are aware of the issue - my dealer, for one, has been in contact with Suzuki technical after examining the car, and I'm aware of others who have asked their dealer to pursue the issue. I wouldn't expect any manufacturer to own up to an issue - it's not something they generally do. I suspect that Suzuki are deciding on a way forward before responding to the dealers technical query. I'll report back when my dealer has had a response.
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Old 02-22-2019, 03:34 AM   #23 (permalink)
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The dealer has now had a response from Suzuki. Suzuki have asked them to replace the two outer CV joints which the dealer has now ordered. Personally I think that they are completely on the wrong track - the issue isn't "knock on lock" which is symptomatic of worn or damaged CV's. The issue only occurs when the tyres are very cold and it's unlikely that several owners would by suffering from CV joint issues. Additionally the symptoms are not those displayed by worn or damaged CV's. I'm debating whether to let the dealer get on with it and waste Suzuki's money and my time or whether to get Suzuki to give me the reasons for reaching their conclusion.
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Old 02-22-2019, 08:08 AM   #24 (permalink)
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Quote:
Originally Posted by Gjnorthall View Post
I'm debating whether to let the dealer get on with it and waste Suzuki's money and my time.
Dealers don't work for free and are not your friend in the end (even if family related).
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Old 02-22-2019, 10:06 AM   #25 (permalink)
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Dealers don't work for free and are not your friend in the end (even if family related).
Not quite sure I understand the point that's been made. I obviously understand that the dealer is recompensed by Suzuki for approved warranty work and my relationship with the dealer is purely on a business basis.

Since my last post - I've spoken to Suzuki technical who are anxious that the CV joints are replaced as a first step. There's something behind this which they're not divulging. I'll therefore go ahead and take things from there. Unfortunately if the weather remains as warm as it's been over the last couple of days - it's going to be difficult substantiating that the issue has / hasn't been resolved.
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Old 02-22-2019, 05:22 PM   #26 (permalink)
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Not quite sure I understand the point that's been made.
The dealers love "wasting" "the factory's" money, especially when warranty work is mentioned. They will milk the car company for all it's worth and it goes into the pockets of the dealership owner (and wages for their employees).
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Old 02-22-2019, 08:05 PM   #27 (permalink)
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The dealers love "wasting" "the factory's" money, especially when warranty work is mentioned. They will milk the car company for all it's worth and it goes into the pockets of the dealership owner (and wages for their employees).
not with Suzuki, I only just break even on warranty work, they specify parts and labour charges and time they will pay for any warranty work, if i do it under the time allowed I make money, most times i'm over by about 5-10%
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Old 02-23-2019, 01:27 AM   #28 (permalink)
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It's going off topic a little ........however, warranty labour rate is significantly less than the dealers normal rate and parts are free issue with just a small admin charge paid to the dealer. Diagnostic work is a particular bone of contention. There is also a level of authorisation required from the manufacturer before the work can proceed. Warranty work is part of the franchise arrangements and in reality - dealers would prefer to focus on normal retail work.
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Old 02-25-2019, 05:00 AM   #29 (permalink)
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My wifes car is due in on Wednesday, she was planning on mentioning the issues she (and others) have been experiencing but was going to play a little dumb rather than mention the conversation on this forum. Do you think she would be better placed mentioning the concerns raised by other drivers on here as it would seem like Suzuki are aware of certain issues.

She has already had some work on her suspension last year as Suzuki acknowledge a fault. This has deteriorated again and the car sounds like its going to collapse when it goes over a speed bump even at a snails pace.

She has totally lost confidence in this car
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Old 02-25-2019, 07:44 AM   #30 (permalink)
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The suspension change was an acknowledged upgrade, supposedly introduced following Autocar's criticisms of the ride.

Whenever I tried to discuss things citing from the Qashqai forum with my Nissan dealer he effectively said "What do they know?" and ignored it...
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