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Old 06-28-2007, 03:22 PM   #1 (permalink)
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Default crappy suzuki dealers

I just bought an 07 Reno. I live in RI. Metro Suzuki in RI had one Reno, an automatic. Drove it, liked it; told them I was interested but wanted to drive one with manual tranny. They said they need a $200 refundable depo. We worked on a price. I slept on it, went back the next day and said "Let's get me a car." Then the salesman went to the sales mgr and came back and told me the depo would have to be non-refundable. I got up and laughed. He explained that I had to understand and - oh - the non-refundable depo would need to be $500! I left. Went to King Suzuki and salesman told me "They don't make the Reno anymore." Ended up at Gervais in Lowell, MA, an hour from home. They treated me like a real customer. They had three Renos with manuals. I drove a red one, bought a blue one, and I love it. Price was better, loan was better. People there were regular. And they don't sell Hondas, like Metro does.
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Old 07-05-2007, 01:30 PM   #2 (permalink)
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Quote:
Originally Posted by Thom
Went to King Suzuki and salesman told me "They don't make the Reno anymore."
LOL. I love it when the salesmen can say things with a straight face that just seem totally out of the blue sometimes.

Or ask them about a new car coming soon and they pretend they've never heard of it (in a poor attempt to get you in what's on the lot right then & there).

Thankfully my experience with Team Certified Suzuki was great overall.
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Old 07-07-2007, 12:08 AM   #3 (permalink)
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dang their lot must be small to only have one reno.
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Old 07-09-2007, 07:28 AM   #4 (permalink)
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I think the deal is the car is not a big seller so they're trying not to get stuck with any. They might have figured they'd get stuck with a std for sure. Dealers want the Grand Viteras and XL 7s. King tried to get me to look at the SX4. They're nice, but a little more than I wanted to spend and I don't need AWD and "command control" bus seating.
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Old 07-10-2007, 02:34 AM   #5 (permalink)
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they they are a little high on price
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Old 08-22-2007, 10:42 AM   #6 (permalink)
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Hernando Suzuki in florida-

its like they sell you a car and pack up the tent if you have a problem

Last edited by newbee; 08-22-2007 at 10:57 AM.
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Old 04-19-2008, 11:17 AM   #7 (permalink)
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Sorry to hear about your experience, that really gives salesmen a bad name when these jokers get in the business for a quick buck. A lot of the blame should be on the sales manager, he tells them what to do and knows exactly what they have been trained to say. I sell Suzuki's and would sell only what the customer wants to buy, plain and simple.
Since the spread between MSRP and invoice is only about $1,500 I am willing to sell you a car at invoice and save you hours of haggling.
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Old 04-21-2008, 07:37 AM   #8 (permalink)
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The end of the story here is that both Metro Suzuki and King Motors have droped Suzukis. Evidently the decisions already had been made when I visited. And Metro, by the way, is one of the largest dealers in RI. They also sell Hondas and Kias. They also also have a lousy reputation.
If you're in northeast Mass, I recommend Gervais in Lowell, though. They handled my seatbelt recall without a fuss. I did try Rodman in Foxboro, MA, to see if this much closer dealer woud be acceptable for service. I called to make an appointment a week in advance for a holiday. The svc mgr told me I'd have to leave the car all day. I pointed out the notice said it would take an hour. The reply was that because of the holiday there would be people stopping in all day. When I pointed out that I was the one calling in advance he then said to me "We only have a few Suzuki technicians." I assume his face was straight. I guess those two bolts require special Suzuki training to loosen and tighten. I made an appointment at Gervias. It took them an hour and ten minutes. I wish they were closer.
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Old 10-14-2009, 12:09 PM   #9 (permalink)
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Thom : It is not because the bolts require special procedures to do anything.
Since you did not mention the business that you are in, one can only guess that you are independently wealthy and drive a Suzuki rather than a Ferrari, because you want to slum it with the common man.
Had you actually been employed some where you would of realized that in every industry there are special procedures, tools and specifications trained professionals need to follow in order to complete a work order. A Suzuki trained ( trained means a certain level of classroom lecture and mechanical skills training was required ) mechanic in the installation of a D.O.T required safety device needs to follow not only government mandated requirements but also suzuki installation procedures. And then there are the special tools required and installation specifications among other items to be followed.
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Old 10-15-2009, 08:01 AM   #10 (permalink)
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Actually, yes, I do work. In fact, I've been a service manager at a GM dealer. Was also parts mgr there. Was also parts mgr at a Honda MC dealership. Also owned my own bike shop. It evolved into a training school for mechanics. I placed the graduates.
Currently, I work as an employment specialist. I evaluate clients and help them choose jobs for which they have the skills to match their interests. I've placed mechanics (Excuse me, they're generally referred to as technicians these days) into a number of industries. Yes, "in every industry there are special procedures, tools and specifications trained professionals need to follow." I am employed to define those requirements and prepare people to meet them.
The recall was on the latch-mechanism of the belt, which could release without cause. The amount of "specialized training" the technicians got likely was limited to a single service bulletin of less than a page. Further, few technicians even go to a factory training-school until they've been working for a dealer a bit. A job this simple very possibly was assigned to a junior technician who hasn't even attended his or her first tech factory-service school yet.
I can't imagine what prompted you to insult a total stranger. I drive a Suzuki because I could afford it and I like it. And by the way, The Suzuki notice I received is where I got the idea I would only have to wait an hour if I scheduled in advance. Further, recall and warranty work is valued by any moderately aware svc mgr. It's like free money. Further, this was a chance for the dealer to woo a new customer. Good service seems to be working for Gervais.
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