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Old 01-15-2009, 12:56 PM   #1 (permalink)
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I am having problems with Suzuki Spain. I have tried to speak with someone in their head office in Madrid but policy states that a customer can only speak with Customer Service which is abysmal.

Can anyone please give me the email address of Customer Service in Japan or better a senior official so that I can discuss my problems with hopefully an interested party.
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Old 02-06-2009, 05:38 AM   #2 (permalink)
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I think the customer service in Jp. can't reply to you ASAP.
If you are not a patient man, you may hate them too.
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Old 02-06-2009, 07:37 AM   #3 (permalink)
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As I have just about given up with Suzuki Spain I took the advice of another member and contacted Suzuki UK. What a difference. I spoke with a young lady called Donna-Marie Willbond of Customer Service.

I requested confirmation of availability of a couple of parts. I had asked Suzuki Spain the same information a month or so before with no response. Within a five hours I had an email from Donna confirming the availability and she also attached a copy of the form used in the UK to obtain this information with my VIN etc. I also got a file containing the exploded view of what I was looking for.

I have to say that I was truly impressed with this professional service and would, without reservation recommend Donna as Suzuki's employee of the month if such a thing exists.
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