I am new to Suzuki and very concerned that after calling Suzuki Corp and my local dealer that I had to research to find recalls with my new 2012 Kizashi. That troubles me. I made a post of the CVT transmission not running smoothly in automatic. At 20 to 35 MPH the engine stalls and seems to shift down causing the engine to struggle to pick up normal speed. This is a transmission issue. After researching this I was able to find this web site.
Which lead me to National Highway Traffic Safety Administration (NHTSA) 888-327-4236
They listed a Technical Service Bulletin 2011/10/11 NHTSA #: 10042157 Service Bulletin #: SC-57-R-1. If you call Suzuki their recall # CSP-10B20. The recall is POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM): SUZUKI: ON CERTAIN MY 2012 VEHICLES (SX4/KIZASHI) EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSION (CVT), A VOLUNTARY EMISSION CAMPAIGN HAS BEEN CONDUCTED FROM MANUFACTURER.
I called the dealer and they insist they have never heard of this issue and for all they know the car is running just fine. Well here is the definition of a CVT Transmission is not my understanding of what I have read and come to learn that it’s supposed to help the car pick up speed and accelerate giving a smooth drive. Not my new car.
To find the dealer and the manufacture was reluctant to openly give me this information because it’s related to the transmission and can become costly to them as a new car to replace the full transmission and in some cases the whole engine. There is a defect some place. Once I called the NHTSA and received the recall number. I called Suzuki and they remembered after me calling 4 times about his issue that they issued a recall update to the CVT transmission. They say it’s related to an SQ update to the TCP/PCM. So this recall is to give an update to the transmissions computer system to help give it that smooth ride. I am going to take it in to get this update and hope it fixes this issue. I am not a happy Suzuki customer to find this serious issue was not openly offered as a resolution to me as a customer by mail, email, phone or any form of communication. Not even after I called them to explain my issue. This is not how your auto manufacture should represent us as customers spending over $20k for their car.