Crappy suzuki Service

Jwedge1 · 09-27-2007, 06:48 PM

OK back in February 2006 i bought a brand new GV, i love the car and have been driving it daily since. I bought this car in North carolina, there was a suzuki dealership in three different directions all within 30 minutes of my home. Well i got orders to california, this is where the story changes. Since arriving to california, i have been hit by an uninsured motorist and had to fix it under my insurance(which luckly didn't go up) then i got my passenger door shot at or something now there is a nice big dent in the side from the impact of a rod, bullet or something about 1/4 inch in diameter. But the best part is this... I got hit on the back left side of the vehicle in June 2006, got the vehicle repaired same month. Now fast forward one year. June 2007 i had to pay out of pocket 500 dollars for a new shock and an alignment... this according to suzuki was due to the accident. So i went to insurance reopened case took the vehicle in and they said no way it was from accident it was on opposite side of vehicle. So i fought with the dealership, then fought with suzuki coperation, they will side with the dealers and not the customer. They told me that since my backyard suzuki dealer said my vehicle had been repaired by someone other than suzuki they could not rule out the damaged shock was not from accident. But the repairs were done by reputable business that fixed vehicle to suzuki standards. So i paid the fees got it fixed, then had to pay 600 dollars for 4 new tires at 20000 miles. I was not race car driving here just going through daily traffic in california and my tires were BALD. This too was caused by accident because a bump at 25 miles an hour was bad enough to ruin my alignment...which was fixed at time of repairs in June 06.

Yea i got a rotten deal on the service part... the vehicle still is nice, but i warn anyone that lives or might live or is thinking of living somewhere other than their current location... CHECK for dealerships. Everytime i need to get my car repaired or serviced it is a 90 minute drive from my house to nearest service department. THe one i went to in June has now closed i guess they got enough complaints finally, so now i get to drive to national city.

I love the car but check for dealerships and search around for feedback on them see if they are honest and good repair places or whatnot.

I am deploying to iraq in Feb 08, so when i return this car is getting traded in for a honda, i wanted to keep this vehicle but i cannot live with filling my gas tank every 4 days and not having local dealerships available. I will miss it but i will be happy in the 48 mpg car i drive afterwards. the sticker on GV said 18-26 mpg... i get 12-19 if i am lucky.

mj88stang · 10-26-2007, 10:47 PM

this is very common unfortunately. 99% of the time this is because of suzuki, not the dealer. the dealer can only do what suzuki allows them to do. lets get something straight here suzuki owners. a dealer gets paid by suzuki for a warranty repair the dealer does on a customer's vehicle. if suzuki isn't going to pay for something the dealer does, the dealer probably won't do it. now all auto companies do this, i'm sure, but suzuki is very, very, very strict and almost never does crap for a customer if they can get a way out of it. trust me, btdt

Green_Hornet · 11-22-2007, 10:18 PM

Jwedge1 - sorry to hear about the problems you've encountered. Not sure where in CA you are, but dealerships in general in SoCal don't come near to the service and professionalism that I've encountered in the midwest & east coast. That's with Honda, Mazda and VW, to date - don't think Honda is exempt! As long as you get a good car you can take care of, go for it, but don't count on SoCal dealerships to support it or take care of you. I've had bad wheel bearings at purchase (new vehicle, VW), been told to have my distributor replaced (EFI w/coilpacks), and went through four 'local' Honda dealers with what should've been a head gasket replaced under warranty at 30kmi, but no dice from Honda - the last dealer service dept tried something blatantly illegal and I had to threaten to notify the sheriff before they'd give me my keys back. Most dealers keep "mechanic's notes" that you never see, et al. We just recently bought a used GV 4x4, and don't have any experience with the not-so-local Suzuki dealer, but we feel we're probably on our own as it's a 2000 with 90kmi. Good condition, and we're looking forward to many good years with it! mj88stang is riight to an extent, but a good dealer will make a deal to keep you happy enough to come back even if corporate won't budge.

tonyvallevista2 · 10-14-2009, 11:50 AM

lets look at the facts here, not all of that mumble jumble you just made up,
1. you got into an accident, your fault
2. you had a non oem ( suzuki ) shop do a repair.
3. Then you go to a suzuki dealer and blame them because you are a bumbling boob.
my wife after reading your post says you are a whiny momma boy. maybe after your deployment is up, if the army hasnt taught you how to be responsible, maybe you go back to south/ north carolina, too many losers coming here from your side of the sandbox.