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Old 11-19-2008, 03:53 PM   #1 (permalink)
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Default Clunking front end noise when turning

We have a 2007 XL7 with 11,000 miles, since the weather has started to get cold there is thumping or clunking noise under front end when making a turn and even louder when turning into a parking lot that has a dip, took back to dealer and he said a part in the front end was not torque enought and said he fixed the problem, NOT! It's still making a loud noise almost like someone is hitting the floor board with a hammer. Any ideas? We have another appointment next week but just wondering if this is a common theme
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Old 11-19-2008, 09:24 PM   #2 (permalink)
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Sounds like could be the CV's or something to do with your powersteering.
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Old 11-22-2008, 08:35 AM   #3 (permalink)
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Took car back to dealer, said car was fixed.NOT. Starting to get frustrated!.Im not planning to drive a new car with a noise in the front end. I read a thread were a man had posted the same problem a few months ago,I would like if he could repost if he ever solved the problem
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Old 11-22-2008, 08:46 AM   #4 (permalink)
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Quote:
Took car back to dealer, said car was fixed.
Did you test drive it WITH the service manager or mechanic? Something here doesn't add up.
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Old 11-26-2008, 03:24 PM   #5 (permalink)
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Car back at dealer for 3rd time, been there 3 days, the tech called today and said they cant find whats causing the front end noise, but altleast now they know there is something wrong, is talking to suzuki tech. to try to solve the problem. Getting agravated to have a new car sitting in shop while I make payments. Im giving them till friday to correct the problem then I going over their head.
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Old 12-04-2008, 11:12 PM   #6 (permalink)
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TSB No. TS 25 07028
SUBJECT: RANDOM KNOCK OR THUMPING NOISE FROM ENGINE AREA
MODEL(S): XL7 (JC636)
YEAR: 2007~2008
CONDITION: Torque changes can produce random knocking or thumping sounds heard inside
the passenger compartment when the engine is started, accelerated, or driven on
rough roads.
CAUSE: The engine mount strut found at the front of the engine, or passenger side of the
engine compartment, may have loose rivets. This can allow the strut to move in its
mounting bracket. This produces a knocking/thumping noise, but will not create a
failure of the strut.
CORRECTION: Replace the engine mount strut with the part number listed below to eliminate the
noise. Follow the service manual procedure


sound anything like what you're experiencing? I would have hoped the technicians (or SOMEONE there) would have read the TSB's when they're released. If you take this to the dealer, bring that TSB number at the top with you.
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Old 12-05-2008, 05:15 AM   #7 (permalink)
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My problem has nothing to do with engine torque because only hear the noise when turning. Actually the problem was a bushing that was cracked in the cradle which they are suppose to replace the whole cradle, car took longer because it had to be approved my coperate? Because of the cost. I didnt understand that part, no matter the cost it has to be fixed under warranty, I hope to have it back friday and I will post if replacing the cradle solved the problem
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Old 12-13-2008, 02:33 PM   #8 (permalink)
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Finally got my car back after almost 3wks in the shop! Mainly waiting on parts and couple of days wasted just trying to get the ok from coperate(I still dont understand why they needed a ok to replace a part that was defective and I have filed a complaint to Suzuki) to replace the cradle and bushings. Which when the cradle finally came in guess what NO BUSHINGS! has to wait another 2 days to get the bushings so they could install the cradle. So far thankfully the popping noise is gone, I just hope it was just a isolated bad part and the bushing wont break again. Car only has 11k way too early for a bushing to fail.
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Old 12-15-2008, 12:11 AM   #9 (permalink)
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I'm glad that seemed to clear up the noise. ordering parts can sometimes be frustrating when they don't actually come with the part of it you were trying to order in the first place, in your case the bushings. That, and some district managers are a pain to get authorization from; they question your diagnosis, they think about it, they call tech support line (the same people you just called). basically they're just there to push papers and string up red tape.
yeah...at 11k, this really would be just an isolated incident...I've worked on quite a few of those XL7's, and I've never heard of that.
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Old 12-15-2008, 10:21 PM   #10 (permalink)
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Post XL7 Issues

Quote:
Originally Posted by 96ahs View Post
We have a 2007 XL7 with 11,000 miles, since the weather has started to get cold there is thumping or clunking noise under front end when making a turn and even louder when turning into a parking lot that has a dip, took back to dealer and he said a part in the front end was not torque enought and said he fixed the problem, NOT! It's still making a loud noise almost like someone is hitting the floor board with a hammer. Any ideas? We have another appointment next week but just wondering if this is a common theme

I too have had the same issues. I purchased my car new sometime in the winter. I noticed that noise as I was heading home the first time with the car. Ignored before then had it serviced within the first month. The service people stated that it is a common problem they repaired my CV joint. Still didnt fix it then my rear shock went out. I must remind you that I live in a nice area so the roads are good. So now a year later problem still hasn't been fixed attempted 4 times to fix it, car only has 12,000 miles.
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